Access Associate

TriHealth; Hamilton (OH); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Medical, dental, vision

Paid time off

Retirement plans

Tuition reimbursement

Job summary

TriHealth Bethesda Butler Hospital is seeking an Access Associate to perform hospital-based registrations in a patient-facing setting. You will deliver excellent customer service, verify demographics and insurance, collect copays, and communicate with TH departments to coordinate care while upholding HIPAA and confidentiality.

The role requires a high school diploma, 1–2 years of customer service experience in a fast-paced environment, and the ability to type 35 wpm.

Qualifications

• High School Diploma or GED required.
• 1–2 years experience in customer service in a fast-paced environment.
• Typing speed of 35 wpm; ability to operate multiple computer applications.
• Medical terminology knowledge within first year of employment.

Responsibilities

• Perform hospital-based registration in an on-site patient-facing setting.
• Provide excellent customer service to internal and external customers.
• Coordinate care with TriHealth ancillary departments while maintaining HIPAA and confidentiality.
• Collect patient demographics, verify insurance eligibility, and collect copays/deposits/deductibles.
• Educate patients on insurance benefits and connect to financial assistance resources as needed.

Skills

Customer Service

Typing speed 35 wpm

HIPAA compliance

Verbal & written communication

Education

High School Diploma or GED

Tools

Epic

Registration systems

Job description

***Access Associate – Bethesda BUTLER Hospital

Make a difference every day as an Access Associate at TriHealth Bethesda Butler Hospital. Join a compassionate, servant led team committed to excellence in patient care while working in a supportive, high-energy environment.

We offer career growth opportunities, a comprehensive benefits package (for PT or FT) and competitive shift differentials as appropriate for your shift worked.

*Requires 2 weeks of Day paid training in Norwood (24-30 hrs/week).

Location: Bethesda Butler Hospital: 3125 Hamilton Mason Road, Hamilton, OH 45011

Work Schedule:

• Part-time (20 hours/week)
• Day shift
• Holiday/weekend rotation

Incentives & Benefits:

*For full-time or part-time, there is a comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. Please view our benefits page https://careers.trihealth.com/what-we-offer/benefits

Job Requirements:

*High School Degree or GED

*Experience in fast paced customer driven environment Ability to operate multiple computer applications

*Excellent verbal and written skills

*Typing speed of 35 wpm

*Medical terminology required within first year of employment if not already taken

*1-2 years experience Customer Service

Job Overview:

Performs hospital-based registration in an on-site patient facing setting. Provides excellent customer service to our internal and external customers. Internally working with TH ancillary departments to coordinate care, communication, confidentiality (HIPAA), patient throughput with patients and medical staff to obtain timely and accurate information necessary to register patients. Collects patient demographics, insurance information accurately, verifies eligibility of insurance coverage and collects copays/deposits/deductibles. Utilizes standardized scripting to ensure compliance with legal and financial requirements. Educates patients on insurance benefits, out-of-pocket costs based on Epic generated estimates and connects patients with financial assistance resources as needed. Registration duties are performed while maintaining the integrity and patient safety of patient needs while following the processes of each specific department. Including maintaining waiting rooms, informing clinical teams of medical concerns, ability to identify/perform critical registration tasks (CARES, Stroke, WC, Protocols, ODACS, etc.) wayfinding, and assisting with transportation/visitor needs.

Job Responsibilities:

*Ability to adapt to a dynamic work flow, appropriate volume registrations per hour and other identified departmental targets.

*Meets departmental targets for accuracy and avoiding critical errors.

*Follows scripting, anticipates customer needs, problem solving skills, consistent and positive interactions with patients and co-workers. Demonstrates AlwaysBehaviors and AIDET + The Promise.

*Follows regulatory and departmental policies for collection of data, patient safety and point of service collections.

Other job-related information:

Flexibility to work in 24/7 departments, 1st, 2nd and 3rd shifts. Ability to work 12- hour shifts, weekends, rotation of on-call.

Working Conditions:

Bending - Consistently

Climbing - Rarely

Concentrating - Consistently

Continuous Learning - Consistently

Hearing: Conversation - Consistently

Hearing: Other Sounds - Consistently

Interpersonal Communication - Consistently

Kneeling - Consistently

Lifting <10 Lbs. - Consistently

Lifting 50+ Lbs. - Rarely

Lifting <50 Lbs. - Rarely

Pulling - Consistently

Pushing - Consistently

Reaching – Consistently

Reading - Consistently

Sitting - Consistently

Standing - Consistently

Stooping - Consistently

Talking - Consistently

Thinking/Reasoning - Consistently

Use of Hands - Consistently

Color Vision - Consistently

Visual Acuity: Far - Occasionally

Visual Acuity: Near - Consistently

Walking – Consistently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS…

Welcome everyone by making eye contact, greeting with a smile, and saying "hello"

Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist

Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS…

Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met

Offer patients and guests priority when waiting (lines, elevators)

Work on improving quality, safety, and service

Respect: ALWAYS…

Respect cultural and spiritual differences and honor individual preferences.

Respect everyone's opinion and contribution, regardless of title/role.

Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS…

Value the time of others by striving to be on time, prepared and actively participating.

Pick up trash, ensuring the physical environment is clean and safe.

Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS…

Acknowledge wins and frequently thank team members and others for contributions.

Show courtesy and compassion with customers, team members and the community