Account Specialist - Export/Import

Seaboard Marine; Miami (FL); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

401(K) Retirement Saving Plan w/ EMPlo

Medical, Dental & Vision insurance

Tuition Reimbursement

Life Insurance

Supplemental Medical Coverage

Paid Time Off

Parental Leave

Paid Holidays

Employee Assistance Program

Flexible Spending Accounts

Job summary

Seaboard Marine in Miami, FL seeks a Customer Service/ Rates Specialist to guide customers on transportation requirements and handle rate variations by commodity. The role requires strong communication in English and Spanish, and the ability to prepare reports and keep clients informed.

The position emphasizes accurate rate quoting, coordinating bookings, and providing high-quality service in a fast-paced environment. Long-term growth opportunities and competitive benefits are offered.

Qualifications

• High school diploma or equivalent.
• 1–2 years of experience in Customer Service, Traffic and/or Rates in the logistics industry; or 1–2 years of customer service with logistics education/certification.
• Ability to read, write, and speak English and Spanish at an intermediate to advanced level in a business environment.
• Intermediate computer skills in MS Word, Excel, and Outlook.
• Ability to prepare a variety of reports.
• Ability to establish and maintain effective working relationships with customers and colleagues.
• Must have organizational and time management skills, prioritize and meet deadlines.
• Must be detail oriented.
• Flexibility to adapt to changing market trends and conditions.
• Ability to work in a goal-oriented team, multi-task, and function in a fast-paced environment.
• Ability to think logically, follow instructions, and make sound decisions within established systems.
• Ability to work extended hours, holidays, and weekends as needed.

Responsibilities

• Receive, research, and respond to customer inquiries promptly; offer alternatives.
• Oversee performance of accounts, keep customers informed of cargo status.
• Provide high-quality service to ensure customer satisfaction.
• Secure bookings; coordinate with divisions for successful execution.
• Attend to high volume of incoming calls.
• Coordinate transportation mode per customer requirements from origin to destination.
• Schedule delivery appointments with Inbound and Intermodal Depts.
• Inform customers of M/V changes and related issues; maintain communication.
• Run and disseminate reports to minimize demurrage and per diems charges.
• Track shipments in transit or documentation through proper channels.

Skills

Customer service

Rates in logistics

Bilingual English/Spanish

Report preparation

Time management

Detail oriented

Teamwork

Decision making

Adaptability

Multitasking

Follow instructions

Education

High school diploma or equivalent

Tools

MS Word

Excel

Outlook

Job description

Description

Position at Seaboard Marine

Starting rate: $24 per hour

Long-term employment with opportunities for growth.

We offer excellent benefits including:

• 401(K) Retirement Saving Plan w/ Employer Match
• Medical, Dental & Vision insurance
• Tuition Reimbursement
• Life Insurance
• Supplemental Medical Coverage
• Paid Time Off
• Parental Leave
• Paid Holidays
• Employee Assistance Program
• Flexible Spending Accounts

POSITION SUMMARY:

This position provides guidance and general information to customers pertaining to requirements for transportation to/from the countries we service, as well as handles rate variations by commodity. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

GEOGRAPHIC REGION:

Please note applications out of the geographic region for position applied will not be considered.

QUALIFICATIONS:

• One (1) to Two (2) years of experience in Customer Service, Traffic and/or Rates in the logistics industry. In lieu of experience in the industry, one (1) to two (2) years of customer service experience, with certification/education in logistics or related field, attained or currently pursuing.
• High school diploma or equivalent.
• Ability to read, write, and speak English and Spanish at an intermediate to advanced level in a business environment.
• Intermediate computer skills in programs such as MS Word, Excel, and Outlook.
• Ability to prepare a variety of reports.
• Ability to establish and maintain effective working relationships with customers and fellow employees.
• Must have organizational and time management skills, with the ability to prioritize, meet deadlines, and respond to common inquiries promptly.
• Must be detail oriented.
• Flexibility towards adapting to changing market trends and conditions.
• Ability to work in a goal-oriented team, multi-task, and function comfortably in a fast-paced environment.
• Ability to think logically, follow instructions, and make sound decisions within established systems and procedures.
• Ability to work extended hours, holidays, and/or weekends as needed.

DUTIES AND RESPONSIBILITIES:

Primary

• Receive, research, and respond to customer inquiries and requests promptly and efficiently; offer customer alternatives to unresolved problems.
• Oversee the overall performance/progress of assigned accounts, keeping customers informed of all aspects of their cargoes, providing an effective service.
• Focus on providing high-quality service, to ensure high levels of customer satisfaction.
• Secure bookings effectively; work with all divisions to ensure successful execution.
• Attend to high volume of incoming phone calls.
• Coordinate and arrange most effective mode of transportation, per customer’s requirements and needs, from point of origin to final destination.
• Coordinate delivery appointments with Inbound and Intermodal Departments.
• Keep abreast of M/V changes or related issues as they pertain to areas of responsibility (countries in charge of), always maintaining close communication with customer base.
• Run and disseminate reports as part of keeping customers informed of their inventory at the ports and their facilities in order to minimize demurrage and per diems charges, hence, assisting on the turnaround of containers.
• Track shipments in transit or documentation through proper channels, as needed.

Secondary

• Quote various types of rates (port-to-port, intermodal, over the road, railroad, transshipment) and effectively work with pricing department in developing rates as per customer’s needs. Keep abreast of tariff changes, including any new regulations and changes in rate applicability.
• Mild contract rate negotiations.
• Issue corrections/invoices to Bills of Lading (BOLs) as needed, at the request of customers or due to internal errors.
• Review and research proper rating of Bills of Lading as needed, and audit customer account balances to assist Credit and Collections in maintaining a current receivables standing.
• Keep management informed of any issues concerning areas of responsibility.
• Perform related duties as assigned.

PHYSICAL REQUIREMENTS:

• Ability to sit and walk continuously.
• While performing the duties of this job, the employee is regularly required to use his/her fingers.
• The employee frequently is required to talk and/or hear.
• The employee is continuously required to sit.
• The employee is occasionally required to stand and walk.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

SAFETY REQUIREMENTS:

• Report safety hazards
• Immediately report incidents involving injury, illness, or property damage
• Wear protective PPE (Personal Protective Equipment) as instructed or necessary
• Comply with all company safety policies, procedures, and rules
• Refuse any unsafe task or operation
• Participate in safety meetings and training
• Be constantly aware of their personal safety and that of their coworkers

SUPERVISION RECEIVED AND EXERCISED:

Receives direct supervision from the Supervisor of Specialized Services. Does not exercise supervision over any position.

CONDITIONS:

• Indoors office environment, exposed to controlled temperature and office environment.
• The noise level in the work environment is usually low to moderate

DISCLAIMER:

• We are an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
• If an applicant with a disability is unable or limited in their ability to use or access our online application center as a result of their disability, they can request reasonable accommodations by sending an email to [email protected]
• The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
• The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.