Account Specialist

imafinancialgroup; Wichita (KS); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Annual Performance Bonus

Stock Purchase

Medical Plans

Dental

Vision

401(k)

Job summary

IMA is seeking Account Specialists to support Account Managers and Account Executives on large and complex client accounts. You will prepare coverage comparisons, submissions, premium and rate analyses, and audits on expired or non-renewed policies, while interacting with clients to address special program needs.

The role emphasizes attention to detail, AMS data management, and the ability to back up AMs when needed, ensuring seamless client service and proactive problem solving.

Qualifications

• Applicable experience required with specialty experience preferred.
• Attention to detail & ability to work within AMS and maintain data completeness standards.
• Achieved general insurance designation; pursuing other insurance designation - preferred.
• Project/time management skills to manage multiple priorities and to keep processes moving from start to finish.
• Experience with MS Office products required (PowerPoint, Outlook, Word, Excel).
• Limited travel required (less than 10%).

Responsibilities

• Provides support to the Account Manager & Account Executive on large and complex client accounts by preparing coverage comparisons, submissions, premium & rate comparisons, processes audits on expired and/or non-renewed policies and other special requests.
• Interacts with clients regarding special program needs and new assignments.
• Understands and delivers on unique client expectations within book of business.
• Temporarily back up AM as needed to ensure no gap in service knowledge.
• Solves problems and suggests proactive solutions to AM and AE.
• Responsible for loss analysis and loss specific tasks related to invoicing, trending, tracking and reconciliation.
• Manages allocation spreadsheets and delegated tasks for various lines of coverage.
• Uses AMS to keep detailed information on accounts (uploading policies, large schedules, driver lists).
• Reviews COI requests and directs invoicing allocations, surplus lines, policy processing, master COIs, and client-specific instructions.

Skills

Attention to detail

Data completeness

MS Office proficiency

Communication skills

Problem solving

Interpersonal skills

Time management

Adaptability

Education

General insurance designation

Pursuing other insurance designation

Tools

AMS system

MS Office (PowerPoint, Outlook, Word, Excel)

Job description

Account Specialists at IMA are the backbone of a highly collaborate and dynamic service team.

Responsibilities may include but are not limited to:

• Supports and demonstrates IMA's core values.
• Values and understands the importance of diversity, equity, and inclusion among all IMA associates.
• Provides support to the Account Manager & Account Executive on large and complex client accounts by preparing coverage comparisons, submissions, premium & rate comparisons, processes audits on expired and/or non-renewed policies and other special requests.
• Interact with clients (written or verbal) regarding special program needs and new assignments.
• Understand and deliver on unique client expectations within book of business.
• Temporarily back up AM as needed. Clients should not feel a gap in service knowledge.
• Ability to problem-solve and suggest proactive solutions to AM and AE.
• Responsible for loss analysis and loss specific tasks related to invoicing, trending, tracking and reconciliation.
• Responsible for assigned special client needs i.e. allocation spreadsheets (monthly, quarterly, annually or as requested) whether specific line of coverage or all lines of coverage based on entities, locations or ownership of property.
• Utilizes the AMS to keep detailed information on accounts (uploading policies, inputting large schedules, driver lists, etc.)
• Controls industry specific reporting (well reporting, builder's risk, etc.)
• Reviews certificate of insurance requests & provides direction to COE related to invoicing allocations, surplus lines, policy processing, master COIs, and client specific instructions for customized Auto ID cards, billings, etc.
• Other general tasks include endorsement processing & billing, reviewing notice of cancellations, analysis of loss data within Experience Mods, deductible analysis and participation in internal review meetings and other meetings as requested.
• Ability to work independently, lead project special assignments.
• Supports as needed in special client projects

Required Experience and Skills may include but are not limited to:

• Applicable experience required with specialty experience preferred
• Attention to detail & ability to work within AMS and maintain data completeness standards
• Achieved general insurance designation. Pursuing other insurance designation - preferred
• Project / time management skills to manage multiple priorities and to keep processes moving from start to finish
• Experience with MS Office products required (specifically PowerPoint, Outlook, Word, Excel)
• Limited travel required (less than 10%)
• Competencies & Traits

Competencies & Traits

• Strong Insurance knowledge and/or client specialty knowledge
• Financial Acumen
• Agility/Flexibility
• Interpersonal Skills
• Problem Solving
• Communicating

Compensation & Benefits

Being a part of IMA has its benefits. When you become part of the IMA family, you become eligible to take part in our valuable benefits and rewards package designed to benefit you, your family, and your life. Our plans are cost-effective, convenient and provide progressive ways for staying healthy, protecting loved ones, pursuing financial security and living a full and balanced life. This role is eligible for the following: Annual Performance Bonus, Stock Purchase, Medical Plans, Prescription Drugs, Dental, Vision, Family Assistance Program, FSA, HSA, Pre-Tax Parking Plan, 401(k), Life/AD&D, Accident, Critical Illness, Hospital Indemnity, Long Term Care, Short-term Disability, Long-term Disability, Business Travel Accident, Identity Theft, Paid Time Off, Flexible Work Options, Paid Holidays, Sabbatical, Gift Matching, Well-Being Stipend , Personal and Professional Development. In addition to our robust benefits package, the final offer amounts will depend on a variety of factors, including the candidate's geographic location, prior relevant experience, and their knowledge, skills, and abilities.

*These benefits do not apply to internship roles.

Why Join IMA?

We've built a reputation for putting our associates first

What if we told you that you could be an integral part of an entrepreneurial, expanding company, develop lasting relationships, earn competitive benefits, plus claim part ownership? It's this unique ownership business model that makes working at IMA so appealing.

We work in teams. We sell in teams. We win and prosper as a team

We provide support systems and resources that enable each of our associates to focus on what they do best. And as an independent company based in the Midwest, we're big enough to write business all over the world and small enough to implement your ideas quickly.

We are recognized nationally as a leader in our industry

• Business Insurance Magazine - Best Places to Work in Insurance
• US Insurance Awards - Community Outreach Project of the Year
• U.S. Chamber of Commerce Citizen Awards - Best Corporate Steward finalist
• Inc. Magazine Best Workplaces
• Inc. 5000 - List of Fastest Growing Companies
• Alaska Journal of Com