Account Specialist

Personify Health, Inc.; Tempe (AZ); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Competitive base salary and benefits

Comprehensive medical and dental

PTO plan

Mental health support

Retirement planning

Career development budgets

Job summary

Personify Health, Inc. is seeking an Account Manager to support client success through expert coordination and strategic problem-solving in the health insurance sector.

You will collaborate across business functions to ensure client needs are met and issues are resolved before escalation. You will monitor performance, manage client records, and assist in enrollment strategies, client meetings, and renewals.

Qualifications

• 1+ years experience in health insurance, employee benefits, human resources, or healthcare industry
• Experience onboarding new clients and providing account-based service preferred
• Comfort working with HR Directors and Executives
• Clear written and verbal communication skills
• Strong collaboration abilities to work effectively across business functions
• Detail-oriented approach with strong organizational and analytical capabilities
• Ability to build relationships with diverse stakeholders
• Proactive problem-solving mindset with ability to work independently and as part of team

Responsibilities

• Ensure client satisfaction by coordinating across functions to meet client needs and resolve outstanding items.
• Monitor client performance to ensure expectations are met and maintain accurate client records.
• Resolve complex issues by researching, accessing resources, and escalating to internal experts for resolution.
• Support client engagement by hosting meetings and planning enrollment strategies and education sessions.
• Assist with renewals by supporting Account Managers with analysis and strategic input.

Skills

Communication

Collaboration

Problem solving

Organization

Relationship building

Education

Health insurance industry experience

Onboarding clients experience

Experience working with HR executives

Job description

Overview

Who We Are

Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future.

Responsibilities

Ready to Support Client Success Through Expert Coordination and Strategic Problem-Solving?

Why This Role Matters

Account management doesn't happen in a vacuum—it requires coordinated support to ensure client needs are met consistently and issues are resolved before they escal...

What You’ll Actually Do

Ensure client satisfaction: Collaborate across business functions to meet client needs while following through on outstanding items until resolution.

Monitor client performance: Track internal performance to confirm client expectations are consistently met while maintaining accurate, up-to-date client records.

Resolve complex issues: Research issues, access necessary resources, and elevate to appropriate internal experts for comprehensive resolution.

Support client engagement: Participate in and host client meetings as needed while assisting in organizing open enrollment strategies, health fairs, and employee education sessions.

Assist with renewals: Support Account Managers during contract renewal process while providing ongoing analysis and strategic input for client success.

Qualifications

What You Bring to Our Team

Education & Experience:

• 1+ years experience in health insurance, employee benefits, human resources, or healthcare industry
• Experience onboarding new clients and providing account-based service preferred
• Comfort working with HR Directors and Executives

Technical Skills:

• Clear written and verbal communication skills
• Strong collaboration abilities to work effectively across business functions
• Detail-oriented approach with strong organizational and analytical capabilities
• Ability to build relationships with diverse stakeholders
• Proactive problem-solving mindset with ability to work independently and as part of team

Benefits

The Highlights:

• Competitive base salary and benefits effective day one
• Comprehensive medical and dental through our own health solutions (yes, we use what we build)
• PTO Plan—rest and recharge time is non-negotiable
• Mental health support, retirement planning, and financial protection
• Professional development with clear career progression and learning budgets
• Mission-driven culture where diverse perspectives drive real impact on people’s health

Want the full picture?Visitpersonifyhealthbenefits.comto explore our complete benefits package, wellness programs, and other employee perks.

Compensation: This position offers a base salary range of $25-$31, depending on location, skills, and experience. You’re eligible for our full benefits package starting day one.

Our Commitment:Personify Health is an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive—because diversity is core to who we are and critical to our work in health and wellbeing.

Stay Safe:Personify Health will never ask for payment or sensitive personal information like social security numbers during hiring. All official communication comes from verified company email addresses and or our secure applicant tracking system. Suspicious requests? Report them [e-mail] all legitimate openings atpersonifyhealth.com/careers.