Account Specialist

Premier Rental Purchase of Portage; Portage (IN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid Holidays and Paid Time Off

Health, Dental, Vision Insurance

401k with employer matching

Employer Paid Life Insurance

Life & disability insurance

Job summary

A leading rental company in Portage is seeking an Account Specialist to manage rental accounts, ensure timely payments, and offer excellent customer service. Benefits include a state-of-the-art training program, health insurance, and 401k matching. Ideal candidates should have experience in account management and customer relations.

Qualifications

• Experience in customer service and account management is preferred.
• Manage rental accounts to ensure payments are received on time.
• Oversee the proper and timely delivery, relocation, service calls, and retrieval of merchandise.
• Handle rental (lease) agreements, merchandise, and provide preferred customer relations.
• Expeditiously handle non-renewed accounts.
• Convey information to customers and maintain a constant level of communication with customers, co-workers, and management.
• Maintain accounts on the assigned route to non-renewed percentages at or below the company’s weekly close/open standard.
• Responsible for delivery, retrieval, relocation, and service calls on rented (lease) merchandise.
• Collect monies from delivery of merchandise and from collection home visits.
• Provide security of monies while in the field.
• Relocate merchandise if the customer moves from their residence without notifying the store.
• Pull files and work on information for recovery and/or generating new information.
• Maintain the assigned vehicle in proper working condition and appearance.
• Maintain proper care and security of inventory during transport.

Responsibilities

• Manage rental accounts and ensure timely payments.
• Oversee delivery and retrieval of merchandise.
• Maintain communication with customers and management.
• Handle rental (lease) agreements, merchandise, and provide preferred customer relations.
• Expeditiously handle non-renewed accounts.
• Convey information to customers and maintain a constant level of communication with customers, co-workers, and management.
• Maintain accounts on the assigned route to non-renewed percentages at or below the company’s weekly close/open standard.
• Responsible for delivery, retrieval, relocation, and service calls on rented (lease) merchandise.
• Collect monies from delivery of merchandise and from collection home visits.
• Provide security of monies while in the field.
• Relocate merchandise if the customer moves from their residence without notifying the store.
• Pull files and work on information for recovery and/or generating new information.
• Maintain the assigned vehicle in proper working condition and appearance.
• Maintain proper care and security of inventory during transport.

Job description

Overview

This position is for an Account Specialist who wants to join a team with a company that cares about its employees.

Responsibilities

• Assist in the maintenance of company Standards of Operation.
• Manage rental accounts to ensure that payments are received on time.
• Oversee the proper and timely delivery, relocation, service calls, and retrieval of merchandise.
• Handle rental (lease) agreements, merchandise, and provide preferred customer relations.
• Expeditiously handle non-renewed accounts.
• Convey information to customers and maintain a constant level of communication with customers, co-workers, and management.
• Maintain accounts on the assigned route to non-renewed percentages at or below the company’s weekly close/open standard.
• Responsible for delivery, retrieval, relocation, and service calls on rented (lease) merchandise.
• Collect monies from delivery of merchandise and from collection home visits.
• Provide security of monies while in the field.
• Relocate merchandise if the customer moves from their residence without notifying the store.
• Pull files and work on information for recovery and/or generating new information.
• Maintain the assigned vehicle in proper working condition and appearance.
• Maintain proper care and security of inventory during transport.

Compensation and Benefits

• State-of-the-Art Training Program and Training Center
• Paid Holidays and Paid Time Off
• Health, Dental, Vision, and Supplemental Life and AD&D Insurance
• 401k with 4% safe harbor employer matching
• Employer Paid Life Insurance and Short-term and Long-Term Disability

I acknowledge that each independent Premier Rental Purchase franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Premier Rental Purchase Inc. (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Premier Rental Purchase Inc. is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.