Bilingual Account Manager

Premier Rental Purchase of Granger; Plymouth (IN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Employee discounts

Free uniforms

Opportunity for advancement

Job summary

A leading company in rental services is seeking a dedicated individual responsible for managing rental accounts and ensuring customer satisfaction. The role involves handling deliveries, maintaining inventory, and addressing customer service issues. Ideal candidates will have a high school diploma and experience in customer relations, along with the ability to lift heavy items and manage multiple tasks effectively.

Qualifications

• At least one year of customer contact experience.
• Valid driver’s license with a clean driving record.
• Ability to lift up to 75 pounds.

Responsibilities

• Control rental accounts to ensure timely payments.
• Handle delivery, retrieval, and service calls.
• Maintain knowledge of rental agreements and merchandise.

Skills

Customer service skills

Communication

Inventory knowledge

Education

High school diploma or GED

Job description

Benefits:

• Employee discounts
• Free uniforms
• Opportunity for advancement

General Purpose:

Responsible for controlling rental (lease) accounts to ensure timely payments. Handles delivery, relocation, service calls, and retrieval of merchandise. Maintains thorough knowledge of rental agreements, merchandise, and customer relations. Manages non-renewed accounts efficiently. Communicates effectively with customers, co-workers, and management.

Essential Duties:

• Assist in maintaining company Standards of Operation.
• Maintain accounts to keep non-renewed percentages at or below company standards.
• Handle delivery, retrieval, relocation, and service calls on rented merchandise.
• Answer calls courteously within three rings.
• Return merchandise, remotes, manuals, and accessories to stock.
• Inspect and refurbish returned merchandise to 'like new' condition.
• Follow the Premier Rental-Purchase Pledge for customer service.
• Address customer service issues professionally and promptly.
• Maintain the assigned vehicle in good condition and appearance.
• Ensure inventory security during transport.

Other Duties:

• Keep the back room and vehicle clean.
• Assist in receiving new merchandise.
• Additional tasks include taking and verifying customer order forms, helping achieve sales goals, and assisting in store cleaning.

Requirements:

• High school diploma, GED, or equivalent experience.
• Valid driver’s license with a clean driving record; DOT certification if legally required.
• At least one year of customer contact experience and completion of training.
• Ability to lift up to 75 pounds.

Required Skills:

• Ability to understand instructions orally and in writing.
• Proficiency in reading, writing, and arithmetic.
• Ability to handle customer and associate situations effectively.
• Knowledge of inventory products after training.

Efforts, Demands, and Conditions:

• Work involves walking, standing, bending, stooping, and lifting in changing environments.
• Must manage multiple activities under pressure and adapt to various conditions, including outdoor environments and driving in different weather conditions.
• Use of hand trucks required.

Relationships:

• Frequent contact with customers, staff, and management; occasional contact with external partners.
• Effective communication skills are essential.

I acknowledge that employment terms are determined by each franchisee independently. Neither Premier Rental Purchase Inc. nor its affiliates control employment conditions or practices at franchise locations.