Account Manager

Mishawakapremier; Elkhart (IN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Employee discounts

Opportunity for advancement

Training and development

Job summary

A rental service provider in Elkhart, Indiana is seeking a dedicated individual for customer account management, including the delivery and retrieval of merchandise. The role requires a high school diploma or equivalent, a valid driver's license, and the ability to lift heavy items. Excellent communication skills and a customer-focused approach are crucial for success in this position.

Qualifications

• Must maintain a valid driver's license and driving record.
• Must have one year of customer contact experience.
• Ability to lift and carry loads up to 75 pounds.

Responsibilities

• Control rental accounts to ensure timely payments.
• Deliver and retrieve rented merchandise.
• Maintain vehicle and security of inventory during transport.
• Assist in achieving revenue growth and customer satisfaction.

Skills

Understanding oral and written instructions

Reading, writing, and arithmetic proficiency

Independent decision-making

Customer management skills

Working knowledge of inventory products

Education

High school diploma or GED

Job description

Benefits

Employee discounts

Opportunity for advancement

Training & development

General Purpose

Responsible for proper control of rental (lease) accounts to ensure that payments are received on time. Responsible for the proper and timely delivery, relocation, service calls, and retrieval of merchandise. Has thorough knowledge of rental (lease) agreements, merchandise, and customer relations. Expeditiously handles non-renewed accounts. Conveys information to customers and maintains a constant level of communication with customers, co-workers, and management.

Essential Duties

Responsible for assisting in the maintenance of company Standards of Operation.

Responsible for delivery, retrieval, relocation, and service calls on rented (lease) merchandise.

Collects monies from delivery of merchandise and from collection home visits. Provides security of monies while in the field.

Maintains rented or leased units by making minor repairs when necessary or if major repairs are needed make sure unit is returned to our service department for repair. When the unit is repaired return the product to the customer’s residence promptly.

Reviews DAP to be sure each item, model, and serial numbers match the Rental (lease) Agreement and the product that is being delivered.

Answers the phone by the third ring in a pleasant and professional manner.

Works to relocate merchandise if the customer should move from their residence without notifying the store. Pulling files and working on information for recovery and /or generating new information.

Maintain the assigned vehicle in proper working condition and appearance.

Maintains proper care and security of inventory during transport.

Responsible for the growth of customers on a monthly basis.

Other Duties

Responsible for cleanliness of the back room and the assigned company vehicle.

Responsible for helping receive new merchandise.

Additional duties, as time permits include

Take customer order forms for the customers

Verify customer order forms

Commit to achieving customer and revenue growth

Assists the Store Manager and immediate supervisor in obtaining daily, weekly, and monthly goals.

Requirements

High school diploma, GED, or equivalent work experience.

Must have a valid driver’s license and maintain driving record in compliance with company standards. Must have DOT certification (if required by law in your state).

Must have one-year experience in a job requiring customer contact and complete the training program.

Must be able to lift and carry loads up to seventy-five (75) pounds.

Required Skills

Ability to understand oral and written instructions.

Ability to read, write and perform arithmetic functions quickly and accurately.

Ability to reason and make independent decisions.

Ability to learn to manage situations with customers and associates.

After training, working knowledge of all products in the inventory.

Efforts, Demands, and Conditions

Work is performed in changing environments. Considerable walking, standing, bending, stooping, and lifting are involved. Due to the nature of the business, must determine alternate solutions and deal with the pressures of multiple activities and changes. Additional hours before or after normal business hours may be required. Frequent travel from store to store may be required.

Must be able to cope with the emotional and mental stress associated with dealing with people and situations.

Required to use a hand truck to move merchandise.

Work is normally performed in the store, in the field, and in customers’ homes. Requires driving in various weather conditions as well as exposure to heat, cold, and other uncontrollable conditions.

Attending company or Premier Corp, Training Sessions may be necessary.

Relationships

Requires frequent contact with customers, associates, and upper management. Occasional contact with external business associates (distributors, suppliers, service organizations, etc.) is possible. Must communicate effectively with supervisors, peers, and associates.

I acknowledge that each independent Premier Rental Purchase franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Premier Rental Purchase Inc. (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Premier Rental Purchase Inc. is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.