Account Specialist

NCBioImpact; Burlington (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Paid Time Off (PTO)

Tuition Reimbursement

Employee Stock Purchase Plan

Job summary

Labcorp in Burlington, NC is seeking a Customer Service Account Specialist. You will act as a liaison with clients and patients, resolve routine requests via calls or the Internet, and maintain accurate records to ensure HIPAA compliance.

Responsibilities include informing clients of test results, researching complex questions, and supporting CRM data maintenance while upholding a high standard of professionalism and service.

Qualifications

• High School Diploma or GED required.
• 3 months or more of customer service experience.

Responsibilities

• Act as a liaison between Labcorp and clients/patients.
• Resolve routine customer requests via calls or the Internet.
• Communicate courteously and professionally following procedures.
• Clarify customer requirements and provide necessary education.
• Qualify and establish inbound new customers for Labcorp products.
• Research complex questions across multiple databases.
• Notify clients of test results in a timely, accurate manner.
• Review forms for accuracy and report discrepancies.
• Support HIPAA-compliant medical record management and CRM data maintenance.

Skills

Customer service

Communication

Phone etiquette

CRM knowledge

Education

High School Diploma or GED

Tools

Salesforce.com

Laboratory Information Systems

Microsoft Office

Job description

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Labcorp is seeking a Customer Service Account Specialist to join our team in Burlington, NC.

Work Schedule: Monday - Friday 8:00AM - 5:00PM

Job Responsibilities

• Act a liaison between Labcorp and the clients/patients that we serve
• Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures
• Inquire, clarify, and confirm customer requirements and understanding of the solution
• Provide additional customer education and information as needed
• Qualify and establish inbound new customers requesting Labcorp’s products and services
• Work in multiple databases to research complex issues and questions
• Notify clients of test results in a timely and accurate manner
• Review test forms for accuracy and report any discrepancies
• Participate in activities designed to improve customer satisfaction and business performance
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Minimum Qualifications

• High School Diploma or GED
• 3 months or more of customer service experience

Preferred Qualifications

• Associate’s degree
• 3 months or more of contact center or call center environment
• 3 months or more of healthcare industry experience, such as a physician's office or a hospital

Additional Job Standards

• Experience with Salesforce.com and/or Laboratory Information Systems is preferred
• Proficient with Microsoft Office programs
• Experience with Salesforce.com and/or Laboratory Information Systems
• Possess a high level of professionalism and a strong customer service orientation
• Ability to work independently and within a team environment
• High level of attention to detail with the ability to prioritize and multitask
• Ability to work in a fast paced production environment and meet established turn-around times
• Strong communication skills; both written and verbal
• Ability to handle the physical requirements of the position
• Flexibility to work overtime or other shifts depending on business needs

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

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