Account Services Specialist 1 - Remote - Nevada

Nordstrom; Las Vegas (NV); Remote; USD 50,000 - 60,000; Full time

Job summary

A leading retail company is seeking a Customer Service Representative to manage calls related to past due accounts. This role offers a competitive salary, comprehensive benefits, and the opportunity to work in a collaborative virtual environment. Ideal candidates will have customer service experience and strong problem-solving skills.

Benefits

Salary up to $28.00 per hour

Eligible for incentive pay and shift differential

Work from home subsidy of $50/month

Comprehensive benefits including medical, dental, and retirement

Paid time off

Qualifications

• Minimum 6 months of customer service experience.
• Ability to be licensed as a debt collector in Minnesota.
• Experience handling high volume calls.

Responsibilities

• Handle inbound and outbound calls to service past due accounts.
• Negotiate payment solutions to generate revenue.
• Assist in the customer service call center as needed.

Skills

Customer Service

Analytical Skills

Problem-Solving

Attention to Detail

Job description

Employer Industry: Retail Customer Service

Why consider this job opportunity:
- Salary up to $28.00 per hour
- Eligible for incentive pay and shift differential
- Work from home subsidy of $50/month
- Comprehensive benefits including medical, dental, retirement, and paid time off
- Opportunity to work in a supportive and collaborative virtual environment
- Chance to uphold and promote legendary customer service standards

What to Expect (Job Responsibilities):
- Handle inbound and outbound calls to service past due accounts
- Adhere to state and federal collection guidelines
- Negotiate payment solutions to generate revenue
- Encourage future card usage through a consultative approach
- Assist in the customer service call center as needed

What is Required (Qualifications):
- Minimum of 6 months of customer service experience
- Ability to be licensed as a debt collector in the state of Minnesota
- Experience handling a high volume of calls with attention to detail
- Must have a quiet, secure workspace free from distractions
- Strong analytical, problem-solving, and decision-making skills

How to Stand Out (Preferred Qualifications):
- 6+ months of experience in collections, particularly first-party collections
- Demonstrated technical troubleshooting skills and proficiency in navigating multiple systems
- Ability to communicate clearly and professionally with customers and colleagues

#RetailJobs #CustomerService #WorkFromHome #CareerGrowth #EmployeeBenefits

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About the company

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