Account Services: Servicing Operations Leader

Citizens Bank; Johnston (RI); On-site; USD 95,000 - 125,000; Full time

Job summary

Citizens Bank is seeking a Servicing Operations Manager - Account Services to lead a team responsible for customer account maintenance across Consumer Deposit and Savings products.

You will oversee daily operations, monitor productivity and service levels, and drive process improvements while ensuring compliance with regulatory requirements and risk controls. Strong leadership and collaboration across branches, contact centers, and internal partners are essential.

Qualifications

• Leadership experience in banking operations or servicing.
• Strong analytical, organizational, and problem-solving skills.
• Experience managing productivity and service levels.
• Knowledge of regulatory requirements and controls.

Responsibilities

• Lead and develop a team of servicing professionals.
• Oversee daily processing of account maintenance requests.
• Monitor productivity and service levels to hit goals.
• Ensure compliance with policies and regulations.
• Use data to drive performance improvements.

Skills

Leadership

Analytics

Performance metrics

Regulatory compliance

Process improvement

Tools

Workflow tools

Job description

Citizens Bank is seeking a Servicing Operations Manager - Account Services to lead a team responsible for customer account maintenance across Consumer Deposit and Savings products.

You will oversee daily operations, monitor productivity and service levels, and drive process improvements while ensuring compliance with regulatory requirements and risk controls. Strong leadership and collaboration across branches, contact centers, and internal partners are essential.