Account Services Representative – Research Business

NIOX; Morrisville (NC); On-site; USD 50,000 - 80,000; Full time

Job summary

NIOX is a medical device company focused on point of care asthma diagnosis and management. We are seeking an ASR, Research Business to deliver exceptional customer experiences and manage global research customer relationships from Morrisville, NC.

The role emphasizes order processing, tracking, reporting, and cross-functional collaboration with procurement, product development, and forecasting teams to expand partnerships and drive operational excellence.

Qualifications

• Experience in order processing and logistics coordination.
• Robust customer service skills and problem resolution abilities.
• Strong attention to detail and clear communication.

Responsibilities

• Ensure flawless execution of order processes, logistics and tracking.
• Establish strong customer relationships with accounts and internal stakeholders.
• Develop relationships with procurement, project management and forecasting teams.
• Collaborate with product development to integrate NIOX in data report systems.
• Prepare quotes and proposals as requested by customers.
• Deliver on objectives for customer accounts and meet sales goals.
• Participate in business planning meetings with internal teams and customers.
• Undertake additional responsibilities to support company objectives.

Skills

Customer service

Order processing

Logistics coordination

Attention to detail

Communication skills

Teamwork

Education

High school diploma

Bachelor's degree in communications or business

Tools

SAP Business One

Microsoft Office

Job description

NIOX is a medical device company focused on point of care asthma diagnosis and management. Our market-leading NIOX® products are used in clinicalsettings by physicians around the world to improve asthma diagnosis and management and by leading research organisations conducting clinical studies on behalf of pharmaceutical companies. At present, NIOX provides products and services in around 50 countries. For more information please visit www.NIOX.com.

Key Responsibilities of Role:

The primary responsibility of this position is to deliver an exceptional customer experience while fostering strong, long-term client relationships. The ASR, Research Business, serves as the primary point of contact for Global Research customers, overseeing customer service relationships and ensuring a high standard of support throughout the customer journey.

The ASR, Research Business, is responsible for the day-to-day management of order processing, order tracking, and reporting, ensuring accuracy, efficiency, and timely communication. This role develops, strengthens, and maintains relationships with existing clients to support and expand partnerships in global clinical research.

Working collaboratively with key customer stakeholders and internal cross‑functional teams, the ASR, Research Business, establishes shared objectives, drives operational excellence, and ensures seamless execution of customer initiatives.

Specific / Other responsibilities will include:

• Ensure flawless execution of order processes, logistics, and tracking
• Establish strong customer service and business relationship with customer account(s) and internal stakeholders.
• Develop strong relationships with account’s procurement, project management, and forecasting
• Work with accounts’ product development teams to ensure NIOX is integrated in data report systems
• Prepare quotes and proposals as requested by customers
• Deliver on defined objectives specific to customer accounts.
• Maintain, protect, expand and enhance sales for NIOX with key account(s). Meet or exceed sales objectives.
• Actively participate in business planning meetings, internally and with customers
• Undertake additional responsibilities and projects as assigned to support departmental and organizational objectives.

Qualifications and/or experience required to perform the role:

• High school diploma required
• Bachelor's degree in communications or business is a plus
• Experience of order processing and logistics coordination.
• Robust customer service skills and the ability to deal with conflict and solve problems.
• Previous experience with SAP Business One a plus, but not required
• Strong attention to detail
• Strong communication skills
• Strong teamwork ethic, with a willingness to expand job functions to other areas when needed
• Basic knowledge and usage of Microsoft Office Software (ex. Excel, Word, Outlook)

Office Location

This position is based in Morrisville, NC, situated near the Research Triangle Park (RTP) and close to the RDU Airport. Our Morrisville office is a fully functioning division of the NIOX Group, PLC which is easily accessible from the surrounding areas. Our office also provides access to the great amenities in the Raleigh/Durham/Chapel Hill that the area has to offer and is a part of what has made it a Top 10 location to work in the US.

Culture

NIOX is proud to be an inclusive employer that supports our employees to realize and achieve their full potential. We are a diverse organization that champions a healthy work life balance.

As a truly global organization, international collaboration between colleagues in different countries is encouraged and supported. The Morrisville office works in a cohesive and collaborative manner, providing excellent opportunities for networking with colleagues.

We live and breathe our passion, recognition, integrity, drive, and effectiveness (PRIDE) values and ensure that we are working towards a common goal and this is to improve the quality of life of millions of people suffering from asthma. Each of these values help us to achieve excellent things, individually and together.

We value each individuals contribution and recognize the difference they make to the lives of asthma sufferers every day by supporting us in working towards our goal.

Important notice to Employment businesses/ Agencies

NIOX does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact NIOX’s human resources department to obtain prior written authorisation before referring any candidates to NIOX. The obtaining of prior written authorisation is a condition precedent to any agreement (verbal or written) between the employment business/ agency and NIOX. In the absence of such written authorisation being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of NIOX. The obtaining of prior written authorisation is a condition precedent to any agreement (verbal or written) between the employment business/ agency and NIOX. In the absence of such written authorisation being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of NIOX. The obtaining of prior written authorisation is a condition precedent to any agreement (verbal or written) between the employment business/ agency and NIOX. In the absence of such written authorisation being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of NIOX.