Account Services Representative – Research Business

Jobtailor; Morrisville (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

NIOX is seeking an Account Services Representative, Research Business to deliver an exceptional customer experience while overseeing global research accounts. You will manage order processing, tracking and reporting, ensuring accuracy and timely communication with clients and internal teams.

The role emphasizes strong customer service, cross-functional collaboration, and the ability to develop partnerships with procurement, project management, and forecasting.

Qualifications

• High school diploma required.
• Bachelor's degree in communications or business is a plus.
• Experience of order processing and logistics coordination.
• Robust customer service skills and the ability to deal with conflict and solve problems.
• Basic knowledge and usage of Microsoft Office Software (Excel, Word, Outlook).

Responsibilities

• Ensure flawless execution of order processes, logistics, and tracking.
• Establish strong customer service and business relationship with customer account(s) and internal stakeholders.
• Develop strong relationships with account’s procurement, project management, and forecasting.
• Work with accounts’ product development teams to ensure NIOX is integrated in data report systems.
• Prepare quotes and proposals as requested by customers.
• Deliver on defined objectives specific to customer accounts.
• Maintain, protect, expand and enhance sales for NIOX with key account(s).
• Meet or exceed sales objectives.
• Actively participate in business planning meetings, internally and with customers.
• Undertake additional responsibilities and projects as assigned to support departmental and organizational objectives.

Skills

Order processing

Logistics coordination

Customer service

Conflict resolution

Attention to detail

Communication skills

Teamwork

Education

High school diploma

Bachelor's degree in communications or business

Tools

Microsoft Office

Excel

Word

Outlook

Job description

NIOX is a medical device company focused on point of care asthma diagnosis and management. Our market-leading NIOX® products are used in clinicalsettings by physicians around the world to improve asthma diagnosis and management and by leading research organisations conducting clinical studies on behalf of pharmaceutical companies. At present, NIOX provides products and services in around 50 countries. For more information please visit www.NIOX.com.

In order to support these activities we are currently seeking an Account Services Representative, Research Business.

Key Responsibilities of Role:

The primary responsibility of this position is to deliver an exceptional customer experience while fostering strong, long-term client relationships. The ASR, Research Business, serves as the primary point of contact for Global Research customers, overseeing customer service relationships and ensuring a high standard of support throughout the customer journey.

The ASR, Research Business, is responsible for the day-to-day management of order processing, order tracking, and reporting, ensuring accuracy, efficiency, and timely communication. This role develops, strengthens, and maintains relationships with existing clients to support and expand partnerships in global clinical research.

Working collaboratively with key customer stakeholders and internal cross-functional teams, the ASR, Research Business, establishes shared objectives, drives operational excellence, and ensures seamless execution of customer initiatives.

Specific / Other responsibilities will include:

• Ensure flawless execution of order processes, logistics, and tracking
• Establish strong customer service and business relationship with customer account(s) and internal stakeholders.
• Develop strong relationships with account’s procurement, project management, and forecasting
• Work with accounts’ product development teams to ensure NIOX is integrated in data report systems
• Prepare quotes and proposals as requested by customers
• Deliver on defined objectives specific to customer accounts.
• Maintain, protect, expand and enhance sales for NIOX with key account(s). Meet or exceed sales objectives.
• Actively participate in business planning meetings, internally and with customers
• Undertake additional responsibilities and projects as assigned to support departmental and organizational objectives.

Qualifications and/or experience required to perform the role:

• High school diploma required
• Bachelor's degree in communications or business is a plus
• Experience of order processing and logistics coordination.
• Robust customer service skills and the ability to deal with conflict and solve problems.
• Previous experience with SAP Business One a plus, but not required
• Strong attention to detail
• Strong communication skills
• Strong teamwork ethic, with a willingness to expand job functions to other areas when needed
• Basic knowledge and usage of Microsoft Office Software (ex. Excel, Word, Outlook)

Office Location

This position is based in Morrisville, NC, situated near the Research Triangle Park (RTP) and close to the RDU Airport. Our Morrisville office is a fully functioning division of the NIOX Group, PLC which is easily accessible from the surrounding areas. Our office also provides access to the great amenities in the Raleigh/Durham/Chapel Hill that the area has to offer and is a part of what has made it a Top 10 location to work in the US.

Culture

NIOX is proud to be an inclusive employer that supports our employees to realize and achieve their full potential. We are a diverse organization that champions a healthy work life balance.

As a truly global organization, international collaboration between colleagues in different countries is encouraged and supported. The Morrisville office works in a cohesive and collaborative manner, providing excellent opportunities for networking with colleagues.

We live and breathe our passion, recognition, integrity, drive, and effectiveness (PRIDE) values and ensure that we are working towards a common goal and this is to improve the quality of life of millions of people suffering from asthma. Each of these values help us to achieve excellent things, individually and together.

We value each individuals contribution and recognize the difference they make to the lives of asthma sufferers every day by supporting us in working towards our goal.

Application process

Thank you for considering a career at NIOX. If you would like to apply for the position, please apply online, ensuring you include the following information:

• Full name, location, email address and phone number
• Curriculum Vitae
• Cover letter
• Current salary
• Required salary
• Date available to start/notice period

After you have submitted this information, an email will be sent to you inviting you for a first interview. Due to the quantity of applications we receive, if you do not receive an email from us within 10 working days, please assume that you have been unsuccessful on this occasion.

Important notice to Employment businesses/ Agencies NIOX does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact NIOX’s human resources department to obtain prior written authorisation before referring any candidates to NIOX. The obtaining of prior written authorisation is a condition precedent to any agreement (verbal or written) between the employment business/ agency and NIOX. In the absence of such written authorisation being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of NIOX. NIOX shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.