Account Services Representative

Careerweb; Clive (IA); On-site; USD 48,000 - 91,000; Full time

Job summary

Careerweb is seeking an Account Services Representative in the Clive/Des Moines area to build relationships with local business clients and support client accounts. This entry-level, client-facing role focuses on understanding voluntary workplace benefit options and guiding employers and employees through enrollment.

The position offers structured training, mentorship, and opportunities for advancement, with travel to local client sites and a strong emphasis on customer service and clear

Qualifications

• Strong communication and interpersonal skills.
• Organized, dependable, and comfortable working directly with clients.
• Coachable and able to manage follow-up independently.
• Valid driver's license and reliable transportation.
• Comfortable traveling locally for client appointments.
• Willingness to complete required state licensing.
• Previous experience in customer service, hospitality, retail, account support, or sales can be helpful but is not required.

Responsibilities

• Build and maintain relationships with local business clients.
• Meet with business owners and employees for account consultations.
• Explain available voluntary workplace benefit options.
• Support client onboarding, enrollment, and ongoing account needs.
• Manage appointments, follow-up, and account activity using CRM tools.
• Participate in ongoing training, coaching, and professional development.

Skills

Communication

Interpersonal skills

Organization

Reliability

Travel willingness

Driver's license

Licensing

Coachable

Customer service

Tools

CRM tools

Job description

Job Title: Account Services Representative
Location: Clive, IA | Des Moines Metro
Job Type: Full-Time | In-Person | Client-Facing

About the Role

MCL Talent Partners is recruiting on behalf of a local client expanding its Des Moines-area team.This entry-level position focuses on building relationships with local businesses, supporting client accounts, and helping employers and employees understand available voluntary benefit options.

No prior industry experience is required. The client provides structured training, one-on-one mentorship, licensing support, and ongoing professional development.

This opportunity may be a strong fit for candidates coming from customer service, hospitality, retail, administrative support, account services, or other people-focused backgrounds who want to move into a professional client-facing role.

What You’ll Do

• Build and maintain relationships with local business clients
• Meet with business owners and employees for account consultations
• Explain available voluntary workplace benefit options
• Support client onboarding, enrollment, and ongoing account needs
• Manage appointments, follow-up, and account activity using CRM tools
• Participate in ongoing training, coaching, and professional development

Qualifications

• Strong communication and interpersonal skills
• Organized, dependable, and comfortable working directly with clients
• Coachable and able to manage follow-up independently
• Valid driver’s license and reliable transportation
• Comfortable traveling locally for client appointments
• Willingness to complete required state licensing
• Previous experience in customer service, hospitality, retail, account support, or sales can be helpful but is not required.

Training & Career Development

• Structured onboarding and one-on-one mentorship
• Ongoing client-development and sales coaching
• Professional development and field training
• Opportunities for increased responsibility and advancement based on performance

Compensation

• Commission-only compensationwith uncapped earning potential + performance bonuses

• Target First-Year Range: $48,000 - $91,000+. Ddepending on individual execution and production.