Account Service Representitive - Onsite

InteLogix; Copperas Cove (TX); Remote; USD 21,000 - 23,000; Full time

Benefits offered by this job

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Discounts

Full-time, non-seasonal

Career Advancement

Job summary

InteLogix is seeking a customer-focused professional to join our support team. You will engage with customers nationwide, resolve inquiries, and document interactions across platforms.

We offer paid training, full-time hours, and benefits including medical, dental, and vision insurance, PTO, and discounts. Strong communication and problem-solving skills are essential, along with dependable attendance.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Ability to stay engaged on the phone for the full shift with minimal distractions.
• Computer-savvy with the ability to operate multiple windows/tabs and provide excellent customer experience.
• Excellent attendance and reliability.

Responsibilities

• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions.
• Maintain a thorough understanding of products, services and policies to effectively assist customers.
• Accurately document customer interactions and transactions across all tools/platforms.
• Strive to exceed customer satisfaction goals and performance metrics.
• Continuously seek opportunities to improve the customer experience and streamline processes.
• Stay updated on product knowledge and industry trends to better assist customers.
• Ability to work within the defined hours of operation, with flexibility on weekends and holidays.

Skills

Customer service

Communication

Problem solving

Empathy

Education

High School Diploma or equivalent

Job description

Pay Rate $15.50/hour

Who we are:

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

• - Are you energetic, enthusiastic with an engaging personality?
• - Are you driven to deliver effective results while providing excellent customer service?
• - Do you have extraordinary communication skills?

What’s in it for YOU?

• - Paid Training
• - Medical, Dental, and Vision Insurance
• - Paid Time Off
• - Employee Discounts
• - Full-time, non-seasonal
• - Career Advancement

Responsibilities:

• - Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
• - Maintain a thorough understanding of products, services and policies to effectively assist customers
• - Accurately document customer interactions and transactions across all tools/platforms
• - Strive to exceed customer satisfaction goals and performance metrics
• - Continuously seek opportunities to improve the customer experience and streamline processes
• - Stay updated on product knowledge and industry trends to better assist customers
• - Ability to work within the defined hours of operation, with flexibility needed on weekends and holidays

What We Look for in a Candidate:

• - Must be 18 years of age or older
• - High School Diploma or equivalent
• - Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work
• - Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• - Superb attendance, so you can be there when our customers need us

Work at home requirements:

• - High speed internet with an ethernet connection to the router (no satellite or hotspot) 10 Mbps download and 5 Mbps upload speed
• - WiFi must be turned off at all times
• - Windows Updates must be current
• - Private and distraction free home work space with the ability to close a door

All job offers are contingent upon:

• - Completion of drug screen
• - Completion of background check