Account Representative - State Farm Agent Team Member

John Cook - State Farm Agent; Town of Oneonta (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Simple IRA

Hiring bonus

Bonus based on performance

Competitive salary

Flexible schedule

Paid time off

Training & development

Opportunities for advancement

Job summary

John Cook - State Farm Agent is looking for an Account Representative to help enhance customer relations and drive agency growth. You will handle inquiries, assist with policy applications, and maintain customer records.

This role is ideal for someone with strong communication skills, detail-oriented mindsets, and a background in customer service or sales. The agency offers a supportive, competitive, and team-oriented environment, ideal for motivated individuals looking to grow.

Qualifications

• Effective communication skills are essential for customer interactions.
• Detail-oriented individuals can excel in record-keeping.
• Experience in customer service is preferred, but not required.

Responsibilities

• Provide information about insurance products and services.
• Assist customers with policy applications and renewals.
• Handle customer inquiries and provide timely responses.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Sales experience

Job description

Benefits

• Simple IRA
• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Our agency opened in 2025 and is currently a small but growing team of two, with a strong focus on building something meaningful from the ground up. Prior to opening the agency, I spent several years as an Area Manager with Enterprise Rent-A-Car, where I developed a passion for leadership, team development, and performance-driven environments. After being recruited by State Farm, I saw an opportunity to create a business that combined competitiveness, teamwork, and long-term impact.

Family is a major priority here - I’m married with two children, and that perspective shapes how I lead and support my team. We believe in working hard while also maintaining balance, flexibility, and a positive atmosphere. Outside the office, giving back matters to us as well. I currently coach basketball at the Boys & Girls Club and am excited to become even more involved in the local community as we continue to put down roots.

For our team, we offer 10 days of PTO, a Simple IRA, a hiring bonus, and a strong emphasis on work-life balance. Our culture is fun, competitive, and family-oriented, with everyone working together toward shared goals. We’re looking for resilient, communicative, and positive team members who don’t shy away from challenges, can push through rejection, and thrive in a fast-paced, team-first environment.

If you’re motivated, competitive, and ready to grow alongside an agency that’s just getting started, this could be a great place to build your next chapter.

Role Description

As Account Representative - State Farm Agent Team Member for John Cook - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales‑minded professional, we are eager to have you on our team.

Responsibilities

• Provide information about insurance products and services.
• Assist customers with policy applications and renewals.
• Handle customer inquiries and provide timely responses.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Experience in customer service or sales preferred.