Account Associate - State Farm Agent Team Member

John Cook - State Farm Agent; Town of Oneonta (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Simple IRA

Hiring bonus

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

John Cook - State Farm Agent in Town of Oneonta, NY is looking for an Account Associate to join their growing team. You will manage customer accounts, assist with policy inquiries, and process insurance claims while fostering positive customer relations.

The position emphasizes strong organizational and communication skills, with opportunities for professional growth in a supportive, competitive environment. You'll enjoy benefits like a hiring bonus, PTO, and a Simple IRA.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service skills

Communication skills

Job description

Benefits

• Simple IRA
• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Our agency opened in 2025 and is currently a small but growing team of two, with a strong focus on building something meaningful from the ground up. Prior to opening the agency, I spent several years as an Area Manager with Enterprise Rent‑a‑Car, where I developed a passion for leadership, team development, and performance‑driven environments. After being recruited by State Farm, I saw an opportunity to create a business that combined competitiveness, teamwork, and long‑term impact.

Family is a major priority here - I’m married with two children, and that perspective shapes how I lead and support my team. We believe in working hard while also maintaining balance, flexibility, and a positive atmosphere. Outside the office, giving back matters to us as well. I currently coach basketball at the Boys & Girls Club and am excited to become even more involved in the local community as we continue to put down roots.

For our team, we offer 10 days of PTO, a Simple IRA, a hiring bonus, and a strong emphasis on work‑life balance. Our culture is fun, competitive, and family‑oriented, with everyone working together toward shared goals. We’re looking for resilient, communicative, and positive team members who don’t shy away from challenges, can push through rejection, and thrive in a fast‑paced, team‑first environment.

If you’re motivated, competitive, and ready to grow alongside an agency that’s just getting started, this could be a great place to build your next chapter.

Role Description

As Account Associate – State Farm Agent Team Member for John Cook – State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales‑minded professional, we are eager to have you on our team.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.