Account Representative - State Farm Agent Team Member

Mike Rybinski - State Farm Agent; Richmond (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

License reimbursement

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Job summary

Mike Rybinski - State Farm Agent is seeking an Account Representative to support daily operations and customer success. You’ll grow the agency through meaningful customer relations and act as a liaison between customer needs and agency departments, promoting relevant products and services to improve clients’ lives.

This role emphasizes lead development, appointment setting, and strong communication. If you’re personable, coachable, and enjoy helping people, this opportunity offers training,

Qualifications

• Experience in sales preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Strong written and verbal communication.
• Dedicated to customer service and anticipating needs.
• Able to relate effectively to customers.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services.
• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly service across inquiries, policy changes, and billing.
• Promote long-lasting customer relations and trust.

Skills

Sales experience

Customer relationships

Marketing products

Communication skills

Customer service

Job description

Benefits:

• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary

ABOUT OUR AGENCY:

I opened my agency in 2017 after beginning my State Farm career as a team member. I joined the industry shortly after college and eventually went through the Agent Aspirant Program, which gave me the experience and foundation to pursue agency ownership. I’m a proud Christopher Newport University alumnus, and outside of work, I enjoy spending time on the James River.

Giving back is important to our agency, and we stay involved through various local charities, nonprofit organizations, and community outreach efforts.

Our agency offers a 401(k), health stipend, professional development, and opportunities to pursue the Agent Aspirant Program for those interested in a path toward agency ownership. We also like to keep things fun with team-building events and promotions that recognize and reward our team.

We’ve created a positive environment where people are encouraged to learn, grow, and enjoy the team they work with. I’m looking for someone who brings a great attitude, is coachable, and genuinely enjoys connecting with people. If you’re personable, eager to learn, and looking for an office that will support your professional growth, we’d love to meet you.

ROLE DESCRIPTION:

As an Account Representative for Mike Rybinski - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.