Account Representative - State Farm Agent Team Member

Derek Eastman - State Farm Agent; Peoria (IL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Free food & snacks

Job summary

Derek Eastman - State Farm Agent seeks an Account Representative to support daily operations and customer success in Peoria, IL. You will be a liaison between customer needs and agency departments, helping to grow the agency by promoting State Farm products and services.

You will build lasting relationships with customers, provide responsive service, and contribute to a positive client experience while supporting marketing and sales initiatives for the agency.

Qualifications

• Experience in sales or client-facing roles preferred.
• Strong written and verbal communication skills.
• Ability to build and maintain customer relationships.
• Ability to anticipate customer needs and offer appropriate solutions.
• Commitment to delivering excellent customer service.

Responsibilities

• Develop leads, schedule appointments, identify needs, and market products to meet them.
• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly customer service including inquiries on coverage, policies, billing and changes.
• Promote long-lasting, positive customer relations.

Skills

Sales experience

Customer relationships

Communication skills

Anticipate customer needs

Customer empathy

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Free food & snacks

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents are independent contractors that market State Farm Insurance and financial services products.

ROLE DESCRIPTION:

As Account Representative for Derek Eastman - State Farm Agent, you are vital to our daily business operations and customers' success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.
• Property & Casualty license.