Account Representative - State Farm Agent Team Member

Danielle Waller - State Farm Agent; Lexington (NC); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

401(k) matching

Job summary

Danielle Waller - State Farm Agent is seeking an Account Representative to grow our agency through meaningful customer relations and proactive marketing of relevant products and services. We foster a close-knit team, offering a fast-paced, high-energy environment with support and ongoing training.

The role emphasizes communication, multitasking, and a willingness to learn, with opportunities for advancement as the agency expands.

Qualifications

• Clear communication and strong interpersonal skills.
• Detail-oriented and able to multitask in a fast-paced environment.
• Experience in customer service or sales is preferred.

Responsibilities

• Provide information about insurance products and services.
• Assist customers with policy applications and renewals.
• Handle customer inquiries and provide timely responses.
• Maintain accurate records of customer interactions.

Skills

Communication

Customer service

Multitasking

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching

ABOUT OUR AGENCY:

Our agency is built on connection, energy, and genuine support. We're a close-knit team of 10+ people across both in-office and remote roles, and even when we're not in the same place, we stay connected through open communication and collaboration. This is not a quiet office - there's music, conversation, laughter, and constant teamwork. It's fast-paced and high-energy, but always supportive, and people genuinely enjoy working together here.

Many of our team members did not come from an insurance background, and that's intentional. We focus far more on mindset, work ethic, and willingness to learn than prior experience. Training is hands-on and thorough, combining structured onboarding, real-time shadowing, live customer call exposure, and ongoing daily support. No one is left to figure things out on their own. Our leadership brings deep coaching experience from working with hundreds of insurance agencies nationwide, and the team benefits from proven sales systems, modern training platforms, and even AI-based practice tools to build confidence at a comfortable pace.

Growth here is real and uncapped. As the agency continues to expand into additional locations, opportunities grow alongside it - whether that means higher income, expanded responsibilities, or deeper mastery of your role. Ambition is encouraged, effort is rewarded, and growth is tailored to each individual's goals.

We're also deeply involved in the community, participating in local festivals, hosting office events, supporting teachers and schools, and showing up wherever our team wants to make an impact. Giving back is part of our culture, not an afterthought.

Team members enjoy meaningful benefits and incentives, including paid holidays, a paid birthday off, PTO that grows with tenure, flexible scheduling, a 4% 401k match, life insurance, anniversary bonuses, strong cash bonus programs, and creative rewards ranging from extra PTO to trips, experiences, and personalized gifts. We truly believe in working hard and celebrating wins together.

We're looking for people with integrity, drive, grit, and a positive attitude - individuals who are coachable, accountable, growth-minded, and genuinely care about helping others. If you're looking for a supportive, high-performing team where effort is recognized, growth is encouraged, and culture truly matters, this could be a great fit for you.

ROLE DESCRIPTION:

As Account Representative - State Farm Agent Team Member for Danielle Waller - State Farm Agent, you are vital to our daily business operations and customers' success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Provide information about insurance products and services.
• Assist customers with policy applications and renewals.
• Handle customer inquiries and provide timely responses.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Experience in customer service or sales preferred.