Account Representative - State Farm Agent Team Member

Scott Southland - State Farm Agent; Grand Rapids (MI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Scott Southland - State Farm Agent is seeking an Account Representative Team Member to support daily operations and help customers with insurance needs in a fast-paced office.

Join a six-person agency in Grand Rapids, MI, where you will grow your career by building relationships, proactively marketing relevant products, and collaborating across departments in a friendly, customer-centered environment.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented with multitasking ability.
• Experience in customer service or sales preferred.

Responsibilities

• Provide information about insurance products and services.
• Assist customers with policy applications and renewals.
• Handle customer inquiries and provide timely responses.
• Maintain accurate records of customer interactions.

Skills

Communication & interpersonal skills

Detail-oriented & multitasking

Customer service or sales experience

Job description

Benefits:

• Simple IRA


• License reimbursement


• Bonus based on performance


• Competitive salary


• Flexible schedule


• Opportunity for advancement


• Paid time off


• Training & development

ABOUT OUR AGENCY:

With 15 years in business, our agency has built a reputation for excellence, consistency, and care. Our team of six dedicated professionals works together in a positive, collaborative environment where everyone’s contributions are valued. We believe that success comes from balance - working hard for our customers while maintaining a healthy work-life rhythm for our team.

I'm a proud graduate of Western Michigan University, where I studied finance and management. That foundation in business has shaped how I run our agency - with an emphasis on integrity, growth, and customer-centered service.

We offer a Simple IRA match, license reimbursement, and a supportive work environment designed to help our team thrive personally and professionally. Our office culture is built on mutual respect, open communication, and continuous improvement. If you're looking for a place where you'll feel motivated, appreciated, and part of a strong, connected team, you'll feel right at home here.

ROLE DESCRIPTION:

As Account Representative - State Farm Agent Team Member for Scott Southland - State Farm Agent, you are vital to our daily business operations and customers' success.

You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Provide information about insurance products and services.


• Assist customers with policy applications and renewals.


• Handle customer inquiries and provide timely responses.


• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.


• Detail-oriented and able to multitask.


• Experience in customer service or sales preferred.