Account Representative - State Farm Agent Team Member

State Farm; Dublin (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Bonus based on performance

Competitive salary

Job summary

State Farm Agent Andy Ottney is seeking an Account Representative to grow the agency through customer-focused service and proactive marketing of relevant products and services.

You will develop leads, set appointments, build relationships with customers, and provide prompt, friendly assistance on inquiries, policy changes, and billing matters. A Property & Casualty license is required to perform this role.

Qualifications

• Experience in sales and customer relationships is preferred.
• Strong communication and listening skills to identify customer needs.
• Ability to market products and services based on customer needs.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services.
• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate and friendly customer service for inquiries, policy changes, and billing.
• Promote long-lasting customer relations.

Skills

Sales experience

Customer service

Communication

Relationship management

Marketing concepts

Attention to customer needs

Interpersonal skills

Education

Property & Casualty license

Job description

Benefits

• Health insurance
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents are independent contractors that market State Farm Insurance and financial services products.

ROLE DESCRIPTION

As an Account Representative for Andy Ottney - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.
• Property & Casualty license.