Account Representative-Kendall Electric

The Kendall Group, Inc.; Conshohocken (Montgomery County); On-site; USD 45,000 - 65,000; Full time

Job summary

The Kendall Group, Inc. is seeking an Account Representative to join the Business Development team. You will prospect new accounts and nurture existing ones not actively managed, using phone, email, and other channels to engage customers and identify their needs.

You will quote products, answer questions, and collaborate with marketing and product teams to tailor materials. You will maintain CRM records, support cross-functional initiatives, and contribute to sales growth in a fast-paced

Qualifications

• 3 years of sales, customer service or related experience, or 1 year in electrical distribution sales.
• High school diploma or GED required; associates/bachelors preferred.
• MS Office proficiency and ability to learn new software.
• Excellent organizational, multitasking and communication skills.
• Cross-functional collaboration and strong customer service mindset.
• Ability to work in a fast-paced environment with attention to detail.

Responsibilities

• Prospect new accounts and grow existing customer accounts not actively managed.
• Cold call potential customers and maintain regular contact via phone, email and other channels.
• Assess customer needs, answer questions and stay knowledgeable about Kendall’s products.
• Deliver quotes, discuss terms and ensure a smooth customer experience.
• Collaborate with marketing and product teams to provide tailored materials.
• Manage and update CRM with account details and opportunities.
• Resolve account issues swiftly as a liaison between Kendall resources.
• Stay informed on latest product offerings and innovations.
• Support others in the team to drive sales growth and customer satisfaction.
• Perform other duties as assigned.

Skills

Service Excellence

Results Orientation

Accountability

Teamwork

Active Listening

Problem Solving

Priority Setting

Cross-functional Collaboration

Communication Skills

Education

High School diploma or GED

Tools

MS Office

CRM software

Job description

About The Kendall Group

The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.

Why The Kendall Group?

Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you’ll have opportunities to learn and grow while being coached and mentored along the way. We’re that company where people stay! We’re proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you’ll work alongside incredible people who care about your success.

Role Summary:

Reporting to the Business Development Sales Manager, the Account Representative is a key member of the Business Development team. This role is responsible for prospecting new accounts and growing existing customer accounts that are not actively managed. This is a proactive sales role requiring this person to cold call potential new customers and regularly contact existing customers through phone calls and other communication methods. This will include engaging with the customer in a friendly and polite manner, assessing the customer’s needs, answering customer questions, and being knowledgeable of Kendall’s products and services.

Exciting work you will do:

• Drive New Business: Reach out to potential customers and manage accounts to promote and sell Kendall’s innovative products through phone, email, and other communication channels
• Close Sales & Build Relationships: Deliver exceptional service and become a key player in a fast-paced, team-oriented environment where your success directly impacts our growth
• Develop Opportunities: Take ownership of leads from marketing, outside sales, and national accounts, and convert them into long-lasting partnerships
• Boost Sales: Increase orders by recommending related products, highlighting features and benefits, and analyzing customer buying patterns to suggest the best solutions
• Manage Quotes & Customer Inquiries: Provide detailed product quotes, answer questions about credit terms, warranties, delivery, and other topics, and ensure a smooth experience for every customer
• Collaborate Across Teams: Work closely with marketing and product experts to provide tailored support and relevant materials that meet customer needs
• Problem Solve: Act as a key liaison between Kendall resources to resolve account issues swiftly
• Stay Informed: Keep up to date on the latest product offerings and innovations to effectively answer customer inquiries
• CRM Management: Maintain accurate records in the CRM system to track account details and opportunities for future growth
• Deliver Exceptional Service: Handle customer queries through phone, fax, and email promptly while ensuring a high-quality experience
• Perform other duties as assigned

Competencies you possess:

• Service Excellence
• Results, Action Oriented
• Accountability and Responsibility
• Teamwork and collaboration
• Understanding Others, Listening
• Problem Solving
• Priority Setting

What you’ll need:

• Work Experience: 3 years of sales, customer service or similar relevant business experience or 1 year of relevant electrical distribution sales experience (counter sales, inside sales, and outside sales)
• Education: High School diploma or GED
• Analytics/Computer Skills: Experience working with MS Office; ability to learn new software; ability to decide which products to focus on and how best to reach customers
• Organization Skills: Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in fast-paced, continuously evolving environment
• Cross-functional skills: Ability to work well cross-functionally; provides excellent internal and external customer service
• Communication Skills: Strong interpersonal communications, problem solving, organizational and written/verbal communication skills
• Physical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.
• o Ability to see, talk and hear
• o Ability to sit for 8 hours a day
• Physical Environment: Normal office environment

Qualifications we prefer but don’t require:

• Work Experience: 5+ years of electrical wholesale distribution sales experience; 2 years business development experience; experience with Customer Relationship Management (CRM) software
• Education: Associate’s degree, bachelor’s degree or equivalent combination of skills and experience

The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.

Learn more about our company, benefits, and culture here.

The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fittings products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career. Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you’ll have opportunities to learn and grow while being coached and mentored along the way. We’re that company where people stay! We’re proud to say that more than 60% of our associates have more than five years of tenure, and more than 40% have greater than ten years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you’ll work alongside incredible people who care about your success.