Account Representative, Inside Sales

Xeris Pharmaceuticals Inc; Georgia; On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

401(k) plan

Health insurance

Vision and dental insurance

Paid time off

Job summary

Xeris Pharmaceuticals Inc. is seeking an Instructional Sales Representative (ISR) to learn Xeris products, technology, and selling model while contributing to commercial objectives within the assigned territory.

You will build customer relations with physicians and healthcare providers and articulate the value of Xeris solutions. The role requires a bachelor’s degree in health sciences or related field, some sales or customer support experience, and the ability to travel up to 20% across the

Qualifications

• Bachelor’s Degree in Health Sciences, Business, or related field.
• Sales and/or customer support experience.
• Previous healthcare sales experience strongly preferred.
• Committed and willing to transfer to a field sales position within the contiguous 48 states.
• Proficient with Excel, Outlook, Word, and web presentation tools.
• Experience with Customer Relationship Management software preferred.
• Proven record of establishing goals and achieving results.
• Thrives in ambiguity and uncertainty; can adapt quickly in any situation and asks questions to increase depth of understanding.
• Competencies: Methodical, interpersonal skills, written and verbal communication skills, strategic, organization skills, professionalism, self‑starter, customer‑services focus, adaptability, teamwork and collaboration.

Responsibilities

• Deliver on corporate objectives specific to territory.
• Develop and maintain effective customer relations with key contacts within assigned territory.
• Verbalize the value proposition of Xeris products.
• Understand the patient journey and how Xeris products may impact patients.
• Overcome objections to educate clients on the value of assigned products.
• Maintain a pipeline of opportunities to meet or exceed sales objectives.
• Maintain accurate reporting, records, and files necessary for proper management of territory.
• Communicate with supervisor any customer issues or potential problems, perform other tasks assigned by manager.
• Create a face to the internal and external customer that demonstrates Xeris’ commitment to bringing value and solutions to the customers and patients we serve.
• Collaborate with peers, marketing, and training personnel to share information and implement territory initiatives and strategies.
• Create, build, and maintain relationships and regular communications and sales efforts with physicians and other health care providers, and all others pertinent to Xeris’ business.
• Responsible for prospecting new businesses and lead generation on an ongoing basis.
• Professionally and ethically represent Xeris to external customers (including but not limited to individual physicians and health care providers, as well as clinical and non-clinical support staff) and foster their respect by demonstrating our commitment to advancing patient care and outcomes.
• Leverage internal training and development to ensure field readiness.
• Prepare for and participate in business reviews to demonstrate overall progress on field readiness requirements.

Job description

Job Overview

The Instructional Sales Representative (ISR) will learn Xeris products, technology, selling model, systems, data, and compliance regulations that govern the pharmaceutical industry during his/her/their tenure. This role will be expected to contribute to the achievement of commercial objectives in alignment with Xeris’ corporate goals.

Essential Job Functions

• Deliver on corporate objectives specific to territory.
• Develop and maintain effective customer relations with key contacts within assigned territory.
• Verbalize the value proposition of Xeris products.
• Understand the patient journey and how Xeris products may impact patients.
• Overcome objections to educate clients on the value of assigned products.
• Maintain a pipeline of opportunities to meet or exceed sales objectives.
• Maintain accurate reporting, records, and files necessary for proper management of territory.
• Communicate with supervisor any customer issues or potential problems, perform other tasks assigned by manager.
• Create a face to the internal and external customer that demonstrates Xeris’ commitment to bringing value and solutions to the customers and patients we serve.
• Collaborate with peers, marketing, and training personnel to share information and implement territory initiatives and strategies.
• Create, build, and maintain relationships and regular communications and sales efforts with physicians and other health care providers, and all others pertinent to Xeris’ business.
• Responsible for prospecting new businesses and lead generation on an ongoing basis.
• Professionally and ethically represent Xeris to external customers (including but not limited to individual physicians and health care providers, as well as clinical and non-clinical support staff) and foster their respect by demonstrating our commitment to advancing patient care and outcomes.
• Leverage internal training and development to ensure field readiness.
• Prepare for and participate in business reviews to demonstrate overall progress on field readiness requirements.

Skills and Qualifications

• Bachelor’s Degree in Health Sciences, Business, or related field.
• Sales and/or customer support experience.
• Previous healthcare sales experience strongly preferred.
• Committed and willing to transfer to a field sales position within the contiguous 48 states.
• Proficient with corporate productivity tools such as Excel, Outlook, Word, and web presentation tools.
• Experience with Customer Relationship Management software preferred.
• Proven record of establishing goals and achieving results (sales and/or non-sales related).
• Thrives in ambiguity and uncertainty; can adapt quickly in any situation and asks questions to increase depth of understanding.
• Competencies: Methodical, interpersonal skills, written and verbal communication skills, strategic, organization skills, professionalism, self‑starter, customer‑services focus, adaptability, teamwork and collaboration.

Working Conditions

The position may require periodic evening and weekend work, as necessary to fulfill obligations. Travel requirements will vary by territory but will minimally be up to 20%. May be expected to travel to meet with customers in person as needed. This position is based in Xeris’ Chicago office and requires the incumbent to work on-site Monday‑Friday during business hours for the assigned geography. On‑site requirements may change at management’s discretion.

Compensation and Benefits

The anticipated base salary range for this position is $50,000 – $55,000. Starting pay is determined based on a variety of factors, including the role, job‑related knowledge, skills, experience, education, internal equity, market data, and the location of the role, where applicable.

• Field Sales role employees are eligible for a quarterly commission structure.
• Non‑Sales role employees are eligible for an annual bonus.
• Employees are eligible for equity or long‑term incentive awards, where applicable.
• The Company also offers a comprehensive benefits package including paid time off, health, vision, and dental insurance options, 401(k) retirement benefits, and more for eligible employees.

Equal Employment Opportunity

Xeris Pharmaceuticals, Inc. (the “Company”) is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, genetics or any other characteristic protected by law. All qualified candidates are given equal opportunity and the Company’s employment selection decisions are based solely on job‑related factors.