Account Representative — Growth & Customer Success

Craig Mathews - State Farm Agent; Harleysville (PA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Craig Mathews - State Farm Agent is seeking an Account Representative to support daily operations and help customers succeed. You will grow the agency through meaningful customer relations and act as a bridge between customer needs and multiple agency departments while proactively marketing relevant products and services.

Responsibilities include developing leads, scheduling appointments, identifying customer needs, and offering timely, friendly service across product availability, eligibility,

Qualifications

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

Skills

Sales experience

Customer relationship management

Marketing interest

Communication skills

Customer service oriented

Active listening

Relationship building

Job description

Craig Mathews - State Farm Agent is seeking an Account Representative to support daily operations and help customers succeed. You will grow the agency through meaningful customer relations and act as a bridge between customer needs and multiple agency departments while proactively marketing relevant products and services.

Responsibilities include developing leads, scheduling appointments, identifying customer needs, and offering timely, friendly service across product availability, eligibility,