Account Representative - Centennial, CO

Coloplast; Centennial (CO); On-site; USD 81,513 - 122,269; Full time

Benefits offered by this job

Health and Wellness

Financial Security

Work-Life Balance

Professional Development

Recognition and Rewards

Community and Culture

Competitive Compensation

Job summary

Comfort Medical is seeking a customer service representative to service customers by handling inbound and outbound calls, presenting and closing product and service options, and handling patient enrollment and repeat order opportunities using Brightree.

You will document interactions, route follow-ups, and resolve inquiries with courteous professionalism, while maintaining records per corporate guidelines and contributing to team goals.

Qualifications

• High school diploma or equivalent is required.
• Minimum of one year experience in the field.
• Willingness to engage in telephone direct sales.

Responsibilities

• Process leads from external departments to complete the necessary follow-up and product offerings.
• Place outbound telephone calls in response to the customer’s inquiry as documented on the correspondence, or other approved marketing lead.
• Research and problem resolution, communicating the outcome to the customer as appropriate.
• Complete and/or update all pertinent records in Brightree using Corporate Compliance Guidelines.
• Exceeds Quality and Quantity Performance Standards.
• Sets a positive example for co-workers by observing and adhering to all Departmental and Corporate Policies and/or Procedures.
• Supportive in assisting the Department’s Leadership Team in achieving departmental goals by completion of tasks, continued training, etc.
• Establish and maintain effective working relationships with customers and/or co-workers.
• Establish and maintain effective knowledge of policies, procedures, and skills required to complete job duties.
• Available and flexible in scheduling to meet the changing business requirements of the position.
• Responsible for following good housekeeping and quality procedures.
• Follows and observes all safety practices.
• Additional duties required as directed by departmental management.
• Occasionally, employees currently recognized as high performers through recent performance evaluations, or employees with current demonstrated productivity leadership compared to other employees on existing metrics may be asked to engage in overtime.
• Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.
• Other job duties as assigned

Skills

Inbound/outbound calls

DME experience

Call center experience

Ability to take initiative

Education

High school diploma or equivalent

Tools

Brightree

Job description

To service customers via inbound and outbound calls in regards to presenting and closing customers on products and services, and handle Patient Enrollment and repeat order opportunities in a courteous, professional manner. Identify the reason(s) for the call, utilize the systems to document and route for follow up. When applicable at point of contact, respond appropriately to customers’ questions and resolve inquiries. Complete and/or update all pertinent records in Brightree.

Major Areas of Accountability

• Process leads from external departments to complete the necessary follow-up and product offerings
• Place outbound telephone calls in response to the customer’s inquiry as documented on the correspondence, or other approved marketing lead
• Research and problem resolution, communicating the outcome to the customer as appropriate
• Complete and/or update all pertinent records in Brightree using Corporate Compliance Guidelines
• Exceeds Quality and Quantity Performance Standards
• Sets a positive example for co-workers by observing and adhering to all Departmental and Corporate Policies and/or Procedures
• Supportive in assisting the Department’s Leadership Team in achieving departmental goals by completion of tasks, continued training, etc.
• Establish and maintain effective working relationships with customers and/or co-workers
• Establish and maintain effective knowledge of policies, procedures, and skills required to complete job duties
• Available and flexible in scheduling to meet the changing business requirements of the position
• Responsible for following good housekeeping and quality procedures
• Follows and observes all safety practices
• Additional duties required as directed by departmental management
• Occasionally, employees currently recognized as high performers through recent performance evaluations, or employees with current demonstrated productivity leadership compared to other employees on existing metrics may be asked to engage in overtime.
• Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.
• Other job duties as assigned

Basic Qualifications

• High school diploma or equivalent
• Minimum of one year experience in the field
• Willingness to engage in telephone direct sales

Preferred Qualifications

• DME experience
• Brightree experience
• Call center experience a plus as position entails a high amount of customer interaction over the phone
• Ability to take initiative and work independently

Benefits

• Health and Wellness: Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. Plus, access to company sponsored wellness programs and mental health resources, paid leave of absence for qualifying events and generous paid parental leave for both birthing and non-birthing parents.
• Financial Security: A competitive 401(k) plan with company match that vest immediately, financial planning services to help you secure your future, and corporate discount programs for goods and services.
• Work-Life Balance: Generous paid time off, flexible work hours, and flexible work arrangement options to help you balance your personal and professional life may be available.
• Professional Development: Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement.
• Recognition and Rewards: Recognition programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events.
• Community and Culture: A supportive work environment where everyone feels valued and has a sense of belonging. Participate in team-building activities, volunteer opportunities, and company-sponsored events. Sustainability strategy that outlines our ambitions for how to run our company in a more sustainable way.
• Competitive Compensation: The compensation range for this position is $81,513 - $122,269. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location. Hired candidates may be eligible to receive additional compensation in the form of bonuses and/or incentives.

Comfort Medical is committed to a policy of Equal Employment Opportunity (EEO) which means we employ and promote individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, status with regards to public assistance or any other protected classification.