Account Representative - Brokerage

Lehighbar; Reading (Berks County); On-site; USD 45,000 - 65,000; Full time

Job summary

Penske Logistics is seeking an Account Representative in Reading, PA to coordinate load planning and freight movement in a customer-centric environment. This role requires self-motivation, strong analytical and computer skills, and the ability to manage multiple tasks while ensuring on-time delivery.

The position involves processing orders, negotiating with carriers, updating the system, and maintaining excellent customer relationships.

Qualifications

• Bachelor's degree in Business or Supply Chain preferred.
• 2+ years of experience in Transportation/Supply Chain preferred.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong problem solving and analytical skills.
• Advanced desktop skills including Excel and Outlook.

Responsibilities

• Process customer orders and plan shipments into loads.
• Tender freight to third-party carriers and negotiate rates.
• Update Transportation Management System with shipment data.
• Provide instruction to customers and associates by phone and email.
• Track shipments to ensure on-time delivery and report issues.
• Identify cost savings opportunities for customers.

Skills

Analytical skills

Excel

Customer focus

Communication

Multi-tasking

Education

Bachelor's Degree in Business

Tools

Mercury Gate

MS Outlook

Job description

Position Summary

Penske's Brokerage division is looking for an Account Representative to become part of an excellent team. This is a great opportunity for an individual who is self-motivated, has strong analytical and computer skills, strong attention to detail and is enthusiastic to work in a customer-centric environment. This position coordinates all processes and functions of load planning and freight movement.

Schedule

Monday - Friday 8am - 5pm or 9am - 6pm

Additional Schedules Available

Tuesday - Saturday 8am-5pm

Sunday - Thursday 8am-5pm

Thursday - Monday 8am-5pm

Major Responsibilities

• Process customer orders, plan & optimize shipments into loads, tender freight to third-party carriers
• Update Transportation Management System/Mercury Gate with current shipment information.
• Provide detailed instruction to various customers & associates from other shifts by phone and e-mail
• Provide visibility to management and the customer by tracking, process over-sight, auditing, researching and troubleshooting operational issues or functions.
• Complete daily logs and trackers
• Handle rate negotiations with carriers on a spot rate basis
• Identify cost savings opportunities for the customer
• Coordinates with carriers to ensure on-time delivery by tracking trucks for pick-up, estimating times of arrival and delivery, and recovering loads when necessary
• Provides load exception investigation and reporting
• Weighs alternative financial decisions before taking action
• Other projects and tasks as assigned by supervisor

Qualifications

• Bachelor's Degree in Business or Supply Chain Management preferred
• Two (2) plus years of experience in Transportation/Supply Chain preferred
• Ability to manage multiple tasks and prioritize time sensitive situations in a fast paced environment
• Excellent problem solving and analytical skills
• Advanced desktop computer skills including Microsoft Excel and Outlook required
• Strong customer focus
• Ability to develop and maintain professional working relationships with customers as well as Penske associates
• Ability to adapt in a dynamic environment
• Strong organizational skills
• Strong written and verbal communication skills
• Must be able to learn and regularly operate various computer systems across different platforms
• Ability to work First and Second Shift as needed. Flexibility with scheduling required.
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements

The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

About Penske Logistics

Penske Logistics engineers state-of-the-art transportation, warehousing and freight management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more.

Job Category: Logistics/Supply Chain

Job Function: Account Management

Job Family: Sales

Address: 100 Kachel Boulevard

Primary Location: US-PA-Reading

Employer: Penske Transportation Management LLC

Req ID: 2607055