Customer Service Associate

Penske Logistics LLC; Groveport (OH); On-site; USD 45,000 - 47,000; Full time

Job summary

Penske Logistics is seeking a Customer Service Associate in Groveport, OH to respond to requests, resolve issues, and coordinate with internal teams for timely delivery of materials.

The role monitors inventory levels, manages schedules, and maintains data accuracy in warehouse systems, supporting the global customer base. Second shift availability and strong communication are essential.

Qualifications

• 2 years of general office experience required.
• 1 year of customer service experience required.
• High School diploma or equivalent required.
• Advanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint required.
• AS400 experience preferred.

Responsibilities

• Audit of picker activity, warehouse reports, maintain of files, customer service interaction, resolution of pallet staging/tracking.
• Various office and administrative duties, which may include handling shipping documents, office supplies, maintaining database and miscellaneous reporting.
• Assist operations with passing out orders to be picked and document time out/in, picker's name and piece count for daily activity log.
• Liaison for internal customer support.
• Data entry and record processing in variety of WMS and MRP systems.
• Provides direction when discrepancies are found.
• Weigh or count items for distribution within plant to ensure conformance to company standards.

Skills

General office experience

Customer service experience

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Education

High School diploma or equivalent

Tools

AS400 experience

Job description

Position Summary

Penske Logistics is passionate about people, and currently has an opening for a Customer Service Associate. Apply your solid communication and problem solving skills to respond to requests, problems, and special needs, which can extend to our global customer base. As a key player supporting our supply chain network, this position monitors part inventory levels and delivery schedules to assure timely delivery of materials and products to our customer locations and manages time sensitive information to ensure data accuracy in the customer's and/or Penske's inventory systems.

Schedule

• Monday - Friday 2nd Shift - 12:00 PM to 8:00 PM

Compensation

• 2nd Shift - $21.00 per hour plus $1.00 Shift Differential, totaling $22.00 per hour

Major Responsibilities

• Audit of picker activity/accuracy, warehouse reports, maintain of files, customer service interaction, resolution of pallet staging/tracking. Maintenance and distribution of order sheets, daily interface with pickers, assist with picker coverage of vacation and overflow freight
• Various office and administrative duties, which may include handling shipping documents, office supplies, maintaining database and miscellaneous reporting
• Assist operations with passing out orders to be picked and document time out/in, picker's name and piece count for daily activity log.
• Liaison for internal customer support
• Data entry and record processing in variety of WMS and MRP systems.
• Provides direction when discrepancies are found
• Weigh or count items for distribution within plant to ensure conformance to company standards (as applicable)
• Read work orders or receive oral instructions to determine work assignments
• Communicate with associates from other shifts
• Complete daily logs
• Work with customer to resolve stock shortages
• Identify cost savings opportunities for the customer
• Track shipments to ensure shipment deadlines are met.
• Work with suppliers to correct part/shipment issues
• Other projects and tasks as assigned by supervisor

Qualifications

• 2 years of general office experience required
• 1 year of customer service experience required
• High School diploma or equivalent required
• Advanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint required
• AS400 experience preferred
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening.

Physical Requirements

The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

About Penske Logistics

Penske Logistics engineers state-of-the-art transportation, warehousing and freight management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more.

Job Category: Administrative

Job Family: Operations

Address: 5415 Centerpoint Pkwy

Primary Location: US-OH-Groveport

Employer: Penske Logistics LLC