Account Representative

CL&D Graphics LLC; Town of Oconomowoc (WI); Hybrid; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical/dental programs

Life insurance

Generous paid time off

Retirement plan with company match

Job summary

CL&D Graphics LLC, a division of ProMach, is seeking an Account Representative in Oconomowoc, WI for a hybrid role (three days in office, two at home).

You will connect customers with internal teams, manage orders from entry to invoicing, and ensure accurate, on-time delivery while coordinating with Prepress, Production, Scheduling, and Shipping.

Qualifications

• Associate degree or equivalent in Business, Communications, Graphic Arts or related field.
• At least 2 years of experience in customer service, account management, or project coordination.
• Experience in manufacturing, printing, packaging, or related industry preferred.
• Experience coordinating customer orders, projects, or production workflows preferred.
• Strong customer service, communication, and relationship-building skills.

Responsibilities

• Serve as the primary day-to-day contact for assigned customers, sales reps, and internal teams.
• Manage customer orders from receipt through production, shipment, and invoicing.
• Review order details: specifications, quantities, pricing, delivery schedules, artwork, and quality requirements.
• Communicate proactively with customers regarding order status, timelines, delivery schedules, and issue resolution.
• Coordinate order changes and ensure updated information is communicated to all affected departments.
• Partner with Prepress, Production, Scheduling, Quality, Shipping, and Purchasing to support timely order completion.
• Maintain complete and accurate order records in our systems.
• Resolve routine customer concerns and escalate complex issues when appropriate.

Skills

Customer service

Communication

Relationship-building

Problem-solving

Education

Associate degree or equivalent in Business/Communications/Graphic Arts

Tools

Microsoft Office

ERP systems

Job description

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you. At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey. Do we have your attention? Keep reading.

CL&D, a division of ProMach, has an exciting opportunity for an Account Representative based in Oconomowoc, WI. This is a hybrid role, three days in the office and two days at home.

At CL&D, our Account Representatives help connect our customers with the internal teams responsible for bringing their packaging projects to life. In this role, you’ll manage customer orders from initial entry through production, shipment, and invoicing. You’ll keep customers informed, coordinate details across departments, and help ensure each order is completed accurately and on time.

What you’ll do

• Serve as the primary day-to-day contact for assigned customers, sales representatives, and internal teams
• Manage customer orders from receipt through production, shipment, and invoicing
• Review order details, including specifications, quantities, pricing, delivery schedules, artwork, and quality requirements
• Communicate proactively with customers regarding order status, production timelines, delivery schedules, and issue resolution
• Coordinate order changes and ensure updated information is communicated to all affected departments
• Partner with Prepress, Production, Scheduling, Quality, Shipping, and Purchasing to support accurate and timely order completion
• Maintain complete and accurate order records, purchase orders, shipping information, and customer communications in our business systems
• Resolve routine customer concerns and escalated complex or technical issues when appropriate
• Develop a working knowledge of CL&D’s products, materials, printing processes, packaging requirements, and manufacturing capabilities
• Participate in pre- production and post-production meetings as needed and support continuous improvement efforts

Who you’ll work with

You’ll collaborate closely with customers, sales representatives, and teams throughout CL&D, including Prepress, Production, Scheduling, Quality, Shipping, and Purchasing. You’ll serve as an important link between our customers and manufacturing operations, helping everyone stay informed and aligned throughout the order process.

What we’re looking for

• Associate degree in Business, Communications, Graphic Arts, or a related field preferred
• At least two years of experience in customer service, account management, project coordination, or another customer-facing role
• Experience in manufacturing, printing, packaging, or a related industry is preferred
• Experience coordinating customer orders, projects, or production workflows is preferred
• Strong customer service, communication, and relationship-building skills
• Excellent organizational skills with the ability to manage multiple priorities and deadlines
• Strong attention to detail and a commitment to accuracy
• Sound judgment and the ability to resolve issues or elevate them appropriately
• Ability to work both independently and collaboratively in a fast- paced manufacturing environment
• Proficiency with Microsoft Office and ERP or other business systems
• Basic mathematical skills, including working with dimensions, quantities, and pricing calculations

Travel requirements

• This position may require up to 10% travel between CL&D locations, including our Oconomowoc and Hartland facilities.
• A valid driver’s license and an acceptable driving record are required.

Benefits and compensation

• Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match.
• And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

Company culture

There is no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career. In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck.

Equal opportunity

ProMach is an Equal Opportunity Employer.

Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States.

Pro Mach is a drug‑free workplace.

Accessibility

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About ProMach

ProMach may not be a brand you see on store or pharmacy shelves, but we are integral to your daily life, powering the processing and packaging machines behind consumer goods, food and nutrition, health, and everyday products.

At ProMach, we are committed to responsibility, honesty, safety, and helping you grow. We seek individuals eager to shine—whether creative, strategic, technical, or persuasive—offering opportunities to shape your career in exciting directions. You’ll be challenged and rewarded, making an impact on our customers’ performance while helping to build the future of packaging innovation.

Our mission—to help customers protect their reputations and grow consumer trust—along with our core values, drives us to perform with passion, accountability, and proactive problem-solving.

We emphasize collaboration and innovation, where every employee and voice matters, ensuring consistency and excellence in everything we do.

When you join our team, you're not just taking a job; you're becoming part of something that lasts.

Additional company highlights

#CLD Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities. We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast‑paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.