Account Representative

Hexcel; Pottsville (Schuylkill County); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health benefits

Employee Stock Purchase Plan

401(k) with company match

Paid sick time

Paid holidays

Paid vacation

Job summary

Hexcel Corporation, Pottsville, PA, is seeking an Account Representative to serve as the primary liaison with customers, processing orders and coordinating cross-functionally to meet demand. The role emphasizes accuracy, timely communication, and adherence to contracts and ITC obligations.

You'll enter POs, verify terms and lead times, work with Credit on terms, and support RFQ/RFP activities while building strong internal relationships to ensure excellent service and growth.

Qualifications

• Bachelor’s degree from four-year college or university preferred.
• Minimum 1-year related experience and/or training; or equivalent combination of education and experience preferred.
• Proficient in the use of Internet, Microsoft Office Suite (WORD, Excel, Outlook, PowerPoint)
• Proficiency in use of ERP systems preferred.
• U.S. citizenship or eligible for permanent residence as required by immigration law.

Responsibilities

• Provide direct line of support to customers as the key point of contact.
• Enter customer POs and verify contractual terms, price, and lead time in Hexcel ERP.
• Adhere to ITC/Legal obligations.
• Develop and maintain positive internal relations and coordinate with various functions to meet Customer Service needs.
• Support RFQ/RFP processes and entry of POs from customers, internal and external.
• Follow up with customers on quotes, materials, and forecast requirements.
• Assist with establishing credit terms with Credit Department.

Skills

Customer service

Cross-functional teamwork

Data entry

Communication

Education

Bachelor's degree

Tools

ERP systems

Microsoft Office

Job description

With our strong investment in research and development and our culture of continuous improvement, Hexcel is the industry leader in the manufacturing of advance composite materials, including carbon fiber, woven reinforcements, resins, prepregs, honeycombs and engineered core and composite structures. We invite you to join the Hexcel team at various manufacturing sites, sales offices, and R&D centers around the globe. Become a part of the “strength within.” Hexcel is currently seeking an Account Representative for our Pottsville, PA, USA location. Hexcel Pottsville has a great plant culture valuing diversity, safety, and working together as a team to achieve strong results. We are looking for someone who is detail oriented, enjoys working cross functionally to solve problems, and loves a team environment.

• Full time benefits include health benefits, Employee Stock Purchase Plan, 401(k) with company match, paid sick time, paid holidays and paid vacation.

• Provide direct line of support to customer(s), as the key point of contact for the customer/supplier relationship.
• Communicate information, both written and verbal, in a clear, concise and professional manner.
• Responsible for entry of customer purchase orders (POs), including flow down notes, into Hexcel’s ERP system, review and flow down of all contractual agreements for the POs, and price and lead time verification.
• Adhere to International Trade Compliance (ITC)/Legal obligations.
• Develop and maintain positive internal relations and coordinate with various functions within the company to ensure Customer Service department needs, including customer requests, are handled appropriately and in a timely manner.
• Request and assemble information provided by various departments to support RFQ/RFPs and entry of POs received from customers, both internal and external.
• Follow-up with customers to quoted materials and forecast requirements, and supply feedback to management in a timely manner.
• Supply new/potential customers with Hexcel required documents and work with Credit Department to establish credit terms.
• Initiate customer claims (material and non-material) in Hexcel claim system and maintain status of claims for customers.
• Collect and analyze data on customer needs, buying habits, and trends to identify potential markets and factors affecting product demand.

Qualifications

• Bachelor’s degree from four-year college or university preferred.
• Minimum 1-year related experience and/or training; or equivalent combination of education and experience preferred.
• Proficient in the use of Internet, Microsoft Office Suite (WORD, Excel, Outlook, PowerPoint)
• Proficiency in use of ERP systems preferred.
• Eligible candidates must be a: U.S. citizen, U.S. national, person lawfully admitted for permanent residence, temporary resident under sections 210(a) or 245(A) of the Immigration and Nationality Act, person admitted in refugee status, or person granted asylum.

Hexcel (NYSE: HXL) is a global leader in advanced composites technology, a leading producer of carbon fiber, and the world leader in honeycomb manufacturing for the commercial aerospace industry.

Hexcel is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, status as a protected veteran, or any other protected class.