Account Representative

MusicCareers; Nashville (TN); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401K with employer match

Hybrid schedule – Fridays remote

Parental leave

Tuition assistance

Holidays + half days

Volunteer time off

Concert & event access

Job summary

Broadcast Music, Inc. in Nashville is seeking an Account Representative to serve as the frontline contact for licensees, ensuring accounts stay current and in good standing.

You will renew, update, or expand license agreements, coordinate with collections, accounting, sales, and operations, and maintain accurate records in Salesforce while supporting administrative license fees and research tasks.

Qualifications

• Bachelor's degree or equivalent
• 1+ year in customer service, sales, or collections
• Contact center experience a plus
• Salesforce or similar CRM experience
• Strong written and verbal communication
• Confident negotiator and problem-solver
• Comfortable managing competing priorities
• Fluent in Microsoft Office Suite

Responsibilities

• Manage a dedicated caseload of licensees via phone, email, chat, and text to keep accounts current
• Renew, update, or expand license agreements and identify upsell opportunities
• Identify and resolve customer concerns with cross-functional partnerships
• Maintain accurate records and activity in Salesforce and customer portal
• Assist with license fee schedules, report forms, and administrative functions
• Support verification and research functions as needed

Skills

Customer service

CRM experience

Communication

Negotiation

Problem-solving

Multitasking

Education

Bachelor's degree or equivalent

Tools

Salesforce

Microsoft Office

Job description

Broadcast Music, Inc.

Account Representative

BMI is the nation's largest performing rights organization representing more than 1.4 million songwriters, composers, and music publishers with a repertoire spanning over 25 million works. As an Account Representative, you'll be at the front line of our mission: making sure the people who create music get paid for it, one licensee relationship at a time.

What you'll do

• Manage a dedicated caseload of licensees, serving as their primary point of contact via phone, email, chat, and text to ensure accounts stay current and in good standing
• Proactively reach out to existing customers to renew, update, or expand license agreements including identifying upsell opportunities on chain accounts
• Identify and resolve customer concerns quickly and professionally, partnering with teams across collections, accounting, sales, and operations
• Maintain accurate records and account activity using Salesforce CRM and our customer portal, keeping data clean and communications thorough
• Assist with license fee schedules, report forms, and other administrative functions that keep the department running smoothly
• Support verification and research functions as needed

What we're looking for

• Bachelor's degree or equivalent
• 1+ year in customer service, sales, or collections
• Contact center experience a plus
• Salesforce or similar CRM experience
• Strong written and verbal communication
• Confident negotiator and problem-solver
• Comfortable managing competing priorities
• Fluent in Microsoft Office Suite

Benefits & Perks

Why BMIMusic matters — and so do the people who protect it. At BMI, you’re not just managing accounts. You’re making sure artists get what they’ve earned.

• Medical, dental & vision insurance
• 401K with 100% employer match on first 4%
• Hybrid schedule - Fridays always remote
• Up to 12 weeks paid parental leave
• Tuition assistance for continued growth
• 12 paid holidays + summer half days
• Paid volunteer time off
• BMI concert & event access

Nashville, TN, USA

Hybrid

Full time

Junior

Broadcast Music, Inc.