Account Representative

DCL Logistics; Fremont (CA); On-site; USD 52,000 - 70,000; Full time

Job summary

DCL Logistics is seeking an Account Representative to support the account management team and help manage client relationships. You will assist with setting up new items in our software, statements of work, project plans and product/promotion launches, and work closely with account managers on day-to-day client demands.

Qualifications include at least two years in a customer facing role, strong communication, and proficiency with Microsoft Office. Experience with ERP and 3PL logistics is a plus.

Qualifications

• 2+ years in a customer-facing role.
• Strong written and verbal communication skills.
• Experience presenting to teams and senior management is a plus.

Responsibilities

• Support Account Management Team as liaison to client programs.
• Attend client and account manager meetings weekly to align on expectations and needs.
• Interface with clients via email and phone.
• Enter data and complete system steps to support DCL processes and client objectives.
• Escalate concerns to the account manager when needed.
• Strive to deliver high levels of customer satisfaction and retention.

Skills

Customer service

Interpersonal communication

Time management

Written communication

Verbal communication

Tools

PowerPoint

Word

Excel

Job description

About DCL LogisticsFor over 40 years, DCL Logistics has powered the brands that shape how the world shops. We are a modern 3PL and a technology company at heart, trusted by high-growth, innovative names in consumer electronics, health and beauty, wellness, and connected devices. Our proprietary platforms (eFactory, SelectShip, and ReturnTrak) give our clients full command of their supply chain, and our ISO 9001:2015 certified facilities deliver the precision and quality their customers expect. Headquartered in Silicon Valley with a national network reaching 96% of the U.S. population on two-day ground, we help ambitious brands scale without limits.Why DCLWe are more than a fulfillment company. We are a team of people who make it happen. Our culture is built on four core values that show up in everything we do: Make It Happen, Be Resourceful, Deliver Operational Excellence, and We Care. Here, your work is visible, your ideas matter, and your impact is real from day one. We move fast, we hold ourselves to the highest standard, and we take care of our people. When you join DCL, you don't just join an organization. You join a familyThe Account Representative is responsible for supporting the account management team to help in client relationships and at times manage your own account base. You will be assisting all the related details, including setting up new items in our software system, statements of work, project plans and product/promotion launches. You will closely align with the account managers with the day-to-day demands of client support.DUTIES AND RESPONSIBILITIES:Support DCL Account Management Team to be an effective liaison to support operational programs at DCL.Participate in meetings with clients and account managers weekly to ensureexpectations, initiatives and needs are being met and exceeded.Interface with clients via email and phoneAdminister a variety of system entry steps necessary to support DCL processesand client objectivesEscalate concerns appropriately to account manager for their attentionConsistently deliver a high level of customer satisfaction to maximize customerperception and retentionPerform other job responsibilities, as necessary and/or assignedSKILLS, ABILITIES, AND PHYSICAL REQUIREMENTS:Experience working in a customer facing/ account service roleOutstanding interpersonal, written, and verbal communication skillsAbility to identify and prioritize multiple time sensitive tasks or projects simultaneously for satisfactory completionProlonged periods of sitting at a desk and working on a computer.Must be able to lift/push/pull up to 40 pounds at times.Ability to work in a warehouse environment where temperature is affected by weather conditionsEDUCATION AND EXPERIENCE:Minimum two (2) years’ experience/background in a customer facing service/support roleExperience presenting in front of teams and senior level managementERP experience preferredLogistics and or 3PL supply chain management or contract manufacturing company experience is preferredStrong Microsoft Office Applications Skills (PowerPoint, Word, and Excel)