Account Representative

ServiceMaster Restore®; Farmington Hills (MI); On-site; USD 40,000 - 65,000; Full time

Job summary

ServiceMaster Restore is seeking a sales-focused professional to manage relationships with current customers and referral sources in Farmington Hills, MI. The role involves prospecting for additional revenue opportunities and maintaining strong lines of communication with clients and insurance partners.

You will create and manage relationships, refine sales techniques, and prepare documents for client reviews while handling some after-hours events and travel as needed.

Qualifications

• High school diploma or equivalent; college degree preferred.
• 1-2 years experience in Construction fields; IICRC Certifications preferred but not required.
• 6-12 months of sales experience or prior sales training is highly desired, but not required.
• Valid Driver's License and satisfactory driving record.
• Good verbal and written communication skills.
• Good customer service skills.
• Highly motivated, strong work ethic and enjoy the selling process.
• Build rapport easily and establish trust, leading to lasting customer relationships.
• Can effectively present information to customers one-on-one and in small groups.
• Has a good aptitude for basic math–necessary for doing calculations related to the sales process.
• Local and regional travel may be required for trade shows, training, networking events and for selling services immediately after catastrophic events.
• Some work required outside of traditional working hours to network and represent the company at business social events.
• Skilled using social media and other web-based sales tools.

Responsibilities

• Contacts customers before and after service to ensure satisfaction and develop additional prospects
• Prospects and develops new sales leads in assigned verticals
• Create, manage, and maintain key relationships with insurance agents, adjusters’ other key relationships
• Continually builds product knowledge and refines sales techniques for specific relationship types and verticals
• Prepares documents for job file reviews with current and prospective clients
• Documents and reports on key referral‑source relationships weekly and monthly
• Participates in collections efforts with non‑residential customers when necessary
• Resolves issues with customers

Skills

Verbal and written communication

Customer service

Sales experience

Relationship building

Self-motivation

Basic math

Social media tools

Education

High school diploma or equivalent

College degree preferred

Tools

Social media

Job description

Position Overview

Manages relationships with current customers and referral sources. Prospects for additional revenue opportunities.

Job Responsibilities

• Contacts customers before and after service is performed to ensure satisfaction and develop additional prospects
• Prospects and develops new sales leads in assigned verticals
• Create, manage, and maintain key relationships with insurance agents, adjusters’ other key relationships
• Continually builds product knowledge and refines sales techniques for specific relationship types and verticals
• Prepares documents for job file reviews with current and prospective clients
• Documents and reports on key referral‑source relationships weekly and monthly
• Participates in collections efforts with non‑residential customers when necessary
• Resolves issues with customers

Job Requirements

• High school graduate or equivalent; college degree preferred
• 1-2 years experience in Construction fields; IICRC Certifications preferred but not required
• 6-12 months of sales experience or prior sales training is highly desired, but not required
• Valid Driver's License and satisfactory driving record
• Good verbal and written and communication skills
• Good customer service skills
• Highly motivated, strong work ethic and enjoy the selling process
• Build rapport easily and establish trust, leading to lasting customer relationships
• Can effectively present information to customers one‑on‑one and in small groups
• Has a good aptitude for basic math–necessary for doing calculations related to the sales process
• Local and regional travel may be required for trade shows, training, networking events and for selling services immediately after catastrophic events
• Some work required outside of traditional working hours to network and represent the company at business social events
• Skilled using social media and other web‑based sales tools

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Move up to 20 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Sit for long periods of time while using office equipment such as computers, phones, etc.
• Fingering and repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
• Express or exchange ideas with others quickly, accurately, and receive and act on detailed information.
• Close visual acuity to perform detail‑oriented activities at distances close to the eyes, such as preparing and analyzing data, viewing computer screen and expansive reading.
• Be exposed to various inside working conditions: The change of building environment such as with or without air conditioning and heating.
• Compensation commensurate with experience