Account Representative

Baker Hughes Company; El Dorado (KS); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Comprehensive private medical care

Life insurance

Disability programs

Education assistance

Parental leave

Mental health resources

Dependent care support

Job summary

Baker Hughes is seeking an Account Representative for Downstream Chemicals to own customer accounts, deliver chemical treatment programs, and act as a trusted advisor for refinery operations.

You will manage field support, data analysis, and KPI reviews while coordinating product deliveries and ensuring safety at customer sites. Strong communication and problem-solving skills are essential for success.

Qualifications

• Bachelor's degree or higher is preferred; high school diploma accepted.
• 3+ years' experience in refinery or industrial settings.
• Experience with refinery processes, water treatment, fuels additives, or engineering services.
• Solid understanding of refinery operations and utilities.
• Knowledge of industrial chemical treatment programs and sales processes.
• Demonstrated mechanical aptitude and troubleshooting skills.
• Laboratory experience and ability to analyze data.

Responsibilities

• Oversee daily operation and performance of refinery process treatment programs; deliver exceptional service and value.
• Build and maintain trusted relationships with customers and cross-functional teams.
• Provide account management to understand customer needs and opportunities.
• Gather, analyze, and interpret data to support troubleshooting, reporting, KPI reviews, and meetings.
• Provide field support, lab analysis, and technical expertise for projects, turnarounds, and routine activities.
• Monitor chemical inventory levels and coordinate deliveries at customer sites.
• Support safe loading/unloading of chemical tank trailers and totes as needed.

Skills

Communication skills

Refinery experience

Lab experience

Process understanding

Mechanical aptitude

Sales experience

Education

Bachelor's degree

High School Diploma

Job description

Account Representative (Downstream Chemicals) Would you like to take ownership of our customers’ needs to help them operate safely and efficiently? Do you enjoy providing a vital service to ensure successful on-site operations? Join our Downstream Chemical Team

Our Downstream Chemical Team uses technology consisting of chemistry, knowledge expertise, Intellectual Property, correct application methods and monitoring to improve the water and process treatment applications at refinery and industrial plants while providing value to our clients.

Partner with the best

As an Account Representative, you will provide a vital service by implementing, monitoring, troubleshooting and evaluating chemical treatment programs. You will take ownership of a key customer account to ensure they have the services and products needed to operate safely and efficiently. You will become a trusted advisor to customers as you develop an understanding of our customer’s needs and operations.

Fueling your passion

As an Account Representative, you will be responsible for:

• Overseeing the daily operation and performance of refinery process treatment programs to ensure exceptional service and value for customers.
• Building and maintaining strong, trusted relationships with customers and cross-functional partners to drive collaboration and success.
• Providing account management to understand customer needs, requirements and potential win-win sales opportunities.
• Gathering, analyzing, and interpreting data to support troubleshooting efforts, service reporting, KPI reviews, customer meetings, and presentations.
• Delivering field support, laboratory analysis, and technical expertise to assist customers with operational challenges, projects, turnarounds, shutdowns, and routine activities.
• Monitoring and managing chemical inventory levels and coordinating product deliveries at customer location.
• Supporting the safe loading and unloading of chemical tank trailers and totes as needed.

To be successful in this role you will have:

• Have Bachelor’s Degree Preferred will take a High School Diploma.
• Have 3 plus years' experience with refinery or industrial experience
• Have Refinery or industrial operation experience with, process chemical additives, water treatment, finished fuels additives, refinery sales, process engineering, or engineering service experience
• Have Solid understanding and knowledge of refinery process operation and utilities units
• Have Understanding of industrial chemical treatment programs and sales process
• Demonstrate mechanical aptitude and troubleshooting skills
• Have experience working in a laboratory setting
• Have comprehensive understanding of customer requirements and refinery market conditions
• Display excellent verbal and written communications skills

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.

In this role, we can offer the following flexible working patterns: This role is working with our customer on-site. When onsite, you will have the flexibility to work in line with customer working patterns.

Working with us Our people are at the heart of what we do at Baker Hughes. We know we are stronger when our people are developed, engaged, and empowered to bring their authentic selves to work. We invest in wellbeing, capability development, and leadership growth across all levels.

Working for you Our innovations have transformed the energy industry for over a century. To continue progressing, we look for individuals who embrace change and contribute to building the future.

What You Can Expect

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Education assistance
• Generous parental leave
• Mental health resources
• Dependent care support
• Additional elected or voluntary benefits

This position requires valid work authorization in the country of employment. The employer is unable to sponsor work authorization for this role at any time.

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

The Baker Hughes internal title for this role is: Sales Specialist - Sales Enabler

At Baker Hughes, we are transforming the future of energy. With operations in over 120 countries, we are developing and deploying industry-leading technologies and services to take energy forward. For more than a century, our inventions have revolutionized energy. Today, we are bringing our expertise to make oil and gas safer, cleaner, and more efficient. Our people are the trusted experts, relied on to solve customer challenges big and small. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other. We believe in creating an environment of diversity and inclusion, without bias. We know we are better when all of our people are developed, engaged, and able to bring our whole authentic selves to work. We're makers, inventors, and leaders who aren't afraid of the tough challenges. We believe pushing boundaries will help to lead the way for a new energy future.