Account Representative

Fourhands; Austin (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Fourhands, based in Austin, Texas, is looking for an Account Representative to join their trade sales team. This role involves managing the complete sales cycle and building lasting B2B relationships within the furniture industry.

Ideal candidates will have over 5 years of experience in customer service and sales coordination, as well as strong communication and organizational skills. Join Fourhands to help drive business success while enjoying a supportive team environment.

Qualifications

• 5+ years of experience in customer service or sales.
• 2+ years in the furniture industry or related experience.
• Ability to represent and promote solutions effectively.

Responsibilities

• Manage the full sales cycle from customer contact to account management.
• Drive new business acquisition through calls and emails.
• Secure and manage relationships with trade customers.

Skills

Customer service experience

Sales coordination

Communication skills

Organizational skills

CRM familiarity

Education

Bachelor's degree or equivalent experience in sales

Tools

Salesforce

Job description

Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home.

Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin's Top Workplaces year after year. We invest in exceptional people—with a team of over 800 and growing—fostering our employees' careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins.

Are you ready to elevate your career by building meaningful B2B relationships and becoming a trusted expert in the trade industry? Join our innovative Four Hands Trade Sales Team as an Account Representative, where you'll have the opportunity to make a significant impact. In this role, you'll manage the entire sales cycle, from initial customer contact to long-term account management, all while leveraging your communication skills to drive new business. You'll secure lasting partnerships by providing tailored product education, solutions, and support to our trade customers in a specific territory. If you're passionate about sales and ready to contribute to our dynamic team, we want to hear from you!

In This Role

• Focus on building B2B relationships and become a trusted specialist to our customers
• Manage the full sales cycle from application qualification, customer first touch, onboarding, purchase execution, and account management
• Leverage inbound/outbound calls, emails, and other communication channels to drive new business acquisition with potential and existing customers
• Secure long-term relationships and serve as a customer contact to our trade customers in your territory with responsibility of education, solution recommendation, and support based on needs
• Demonstrate and maintain extensive product knowledge to keep customers apprised of product launches, extensions, and promotions
• Maintain lists of prospective customers for use as sales leads, based on information from marketing leads, trade shows, web leads, and other sources
• Be a trusted business advisor and use in-depth knowledge of our pricing, lead times, specifications
• Partner with Marketing, Sales Operations, and other Sales departments to execute campaigns
• Utilize Salesforce CRM to manage and track sales activities, maintaining accurate data for forecasting and reporting
• Consistently meet established weekly and monthly sales metrics
• Attend a minimum of 4 industry-related trade shows a year for a week at a time with preset dates
• Other duties as assigned, in accordance with training and qualifications
• Uphold the Core Values and be a valuable member of the Four Hands Team
  • Be open and honest
  • Reach for excellence
  • Act with responsibility
  • Value the whole person
  • Enjoy the journey

The Ideal Person

• 5+ years of experience in customer service, sales coordination, or a similar role
• 2+ years of experience in the Furniture industry or graduation from our Customer Onboarding and Revenue Activation team
• Experience working efficiently in a fast-paced environment while delivering a polished, personalized experience to high-end customers
• Ability to travel to attend a minimum of 4 industry-related trade shows a year for a week at a time for preset dates
• Familiarity with CRM tools to track activity and manage pipelines (Salesforce preferred)
• Ability to educate clients and drive product-based solutions through a relationship-building approach
• Strong written and verbal communication skills with a consultative, customer-focused approach
• Strong organizational skills with the ability to manage multiple accounts and priorities at once
• Ability to collaborate with cross-functional partners to support sales initiatives and campaigns

About Four Hands

Headquartered in Austin, Texas, since 1996, Four Hands crafts furniture, art and décor - pieces that are all about creating space. Timeless, thoughtful designs with endless possibilities. Pieces meant to be experienced and form a whole that feels like home.

Our trade customers range from interior designers to large retailers who rely on our expertise to grow and guide their business to success. We treat our partners as part of the Four Hands family, championing them and rooting for their every win.

And, we are constantly pursuing better - from sourcing the finest materials and finishes to seeking fresh inspiration to elevate our designs - we are never settled, never done.

Four Hands is an Equal Opportunity Employer. Four Hands recruits qualified applicants and advances in employment its employees without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

Visit www.FourHands.com for more information.