Account Relationship Manager (ARM)

Keystone Cooperative, Inc.; De Motte (IN); On-site; USD 60,000 - 85,000; Full time

Job summary

Keystone Cooperative, Inc. in Indiana is seeking an experienced agribusiness sales professional to be the primary contact for farmer customers, delivering value via Keystone’s Elite AGx and the Connect platform.

You will develop account plans, translate customer needs into solutions, maintain records, travel to farms, and collaborate with internal teams to grow sales and profitability. Strong communication and independent work ethic are essential.

Qualifications

• 1-3 years of relevant ag sales experience.
• Basic understanding of crop production/agronomics.
• Strong written and verbal communication.
• Willingness to travel as needed.

Responsibilities

• Build deep knowledge of customers' goals and operations.
• Utilize AGx, Connect and other tools to interpret data for customers.
• Develop and review Customer Account Plans with stakeholders.
• Position and sell Keystone products during on-farm and remote interactions.
• Set and meet sales volumes, margins and account targets.
• Maintain records in Keystone Connect and account profiles.
• Coordinate with Location Manager and Operations on progress and issues.
• Provide excellent customer service and resolve issues promptly.

Skills

Ag sales experience

Crop production knowledge

Communication skills

MS Office proficiency

Analytical skills

Education

Bachelor's degree in agriculture or related field preferred

Tools

MS Office

Keystone Connect / Keystone software

Job description

Job DescriptionOverview:This position is responsible for communicating the value we bring to a customer and ensuring that those values are delivered and realized by our customers. This position delivers on Keystone’s promise of being the farmer’s trusted business partner. This includes being the primary resource for customers regarding current and future technologies via Keystone’s Elite AGx and the Connect platform.Duties and Responsibilities:Include but are not limited to:Gain in-depth knowledge and insight of assigned customers’ initiatives, goals, and strategies through regular interaction with all levels within the customer’s operation, including understanding the producer’s business drivers, strategy and buying practicesUtilize AGx, Connect and other tools to assist customers in interpreting information and make sound recommendationsAsk good questions to understand customer’s strategy and adapt our offering to best fit the customer’s goals.Ensure objectives and targets of the producers are met by the development of a Customer Account Plan. Incorporate regular review of plan with Sales Lead, Regional Director and Operational team to identify, evaluate and respond to key business issues of the accounts and provide ultimate service to the customerDetail, position and sell Keystone products and services during on-farm calls, telephone calls, text messaging and other formats to achieve communication style desired by customerSet and achieve sales volumes, profit margins and other goals for each assigned account.Maintain account and sales call records via Keystone Connect and Strategic Account Profile SheetsCommunicate with Location Manager and Operations daily on account progress, account service and potential issues or opportunities with assigned accounts. Cooperate with decision makers and operational individuals within different businesses (Grain, Agronomy, Energy and Swine & Animal Nutrition) on all account developmentsProvide customer service and act as one of the primary points of contact for customers, including resolving customer issues and complaintsDevelop work habits that create, build and support the go-to-market strategy within the organization. Adapt to and communicate changes in strategies to key stakeholders.Skills and Qualifications: 1-3 years of relevant ag sales experienceBasic understanding of crop production, including basic agronomicsStrong written, verbal and interpersonal communication skills including the ability to build and maintain successful business relationshipsExcellent organizational skills and ability to work well within strict time frames, despite numerous interruptionsCapable of learning diverse product portfolios, margin expectations and deliver profitability to company and farmer-ownersStrong analytical skills and ability to accurately calculate informationAbility to work independently and make appropriate decisions.Must be willing to work hours necessary to be successful and travel as neededProficient with MS Office suite and company specific software. Ability to understand and utilize additional technological tools and resources.Education and Experience: Bachelor’s degree in an agricultural-related field is preferred; or a combination of education and/or experience