Account Relationship Manager

Keystone Cooperative, Inc.; Lawrence (IN); On-site; USD 48,000 - 72,000; Full time

Job summary

Keystone Cooperative, Inc. in Indiana seeks an Agricultural Sales Representative to communicate value to farmers and translate business goals into concrete actions.

You will engage with customers, understand producer drivers, and tailor Keystone’s Elite AGx and Connect platform offerings to meet needs. The role requires 1–3 years of ag sales experience, knowledge of crop production, strong communication, and the ability to manage account plans and travel as needed.

Qualifications

• 1–3 years of relevant agriculture sales experience.
• Basic understanding of crop production, including agronomics.
• Strong written, verbal and interpersonal communication with ability to build relationships.
• Excellent organizational skills and ability to work within tight time frames.
• Capable of learning diverse product portfolios and margins.
• Strong analytical skills and ability to calculate information accurately.
• Ability to work independently and make decisions.
• Willing to work hours necessary and travel as needed.
• Proficient with MS Office suite and company software; adapt to tech tools.

Responsibilities

• Develop in-depth knowledge of assigned customer accounts and their goals.
• Use Keystone’s AGx and Connect to interpret information and make recommendations.
• Sell Keystone products and services during on-site and remote interactions.
• Set and achieve sales volumes, margins, and account targets.
• Maintain account records and update customer profiles in Connect.
• Coordinate with Location Manager and Operations on progress and issues.
• Collaborate with Grain, Agronomy, Energy and Swine & Animal Nutrition teams as needed.
• Provide customer service and resolve issues promptly.
• Contribute to go-to-market strategies and adapt to changes.

Skills

Ag sales experience

Crop production knowledge

Communication

Interpersonal skills

Analytical skills

Travel willingness

Education

Bachelor’s degree in agricultural field

Tools

MS Office

Job description

Job DescriptionOverview:This position is responsible for communicating the value we bring to a customer and ensuring that those values are delivered and realized by our customers. This position delivers on Keystone’s promise of being the farmer’s trusted business partner. This includes being the primary resource for customers regarding current and future technologies via Keystone’s Elite AGx and the Connect platform.Duties and Responsibilities:Include but are not limited to:Gain in-depth knowledge and insight of assigned customers’ initiatives, goals, and strategies through regular interaction with all levels within the customer’s operation, including understanding the producer’s business drivers, strategy and buying practicesUtilize AGx, Connect and other tools to assist customers in interpreting information and make sound recommendationsAsk good questions to understand customer’s strategy and adapt our offering to best fit the customer’s goals.Ensure objectives and targets of the producers are met by the development of a Customer Account Plan. Incorporate regular review of plan with Sales Lead, Regional Director and Operational team to identify, evaluate and respond to key business issues of the accounts and provide ultimate service to the customerDetail, position and sell Keystone products and services during on-farm calls, telephone calls, text messaging and other formats to achieve communication style desired by customerSet and achieve sales volumes, profit margins and other goals for each assigned account.Maintain account and sales call records via Keystone Connect and Strategic Account Profile SheetsCommunicate with Location Manager and Operations daily on account progress, account service and potential issues or opportunities with assigned accounts. Cooperate with decision makers and operational individuals within different businesses (Grain, Agronomy, Energy and Swine & Animal Nutrition) on all account developmentsProvide customer service and act as one of the primary points of contact for customers, including resolving customer issues and complaintsDevelop work habits that create, build and support the go-to-market strategy within the organization. Adapt to and communicate changes in strategies to key stakeholders.Skills and Qualifications: 1-3 years of relevant ag sales experienceBasic understanding of crop production, including basic agronomicsStrong written, verbal and interpersonal communication skills including the ability to build and maintain successful business relationshipsExcellent organizational skills and ability to work well within strict time frames, despite numerous interruptionsCapable of learning diverse product portfolios, margin expectations and deliver profitability to company and farmer-ownersStrong analytical skills and ability to accurately calculate informationAbility to work independently and make appropriate decisions.Must be willing to work hours necessary to be successful and travel as neededProficient with MS Office suite and company specific software. Ability to understand and utilize additional technological tools and resources.Education and Experience: Bachelor’s degree in an agricultural-related field is preferred; or a combination of education and/or experience