Account Receivable Site Specialist

Hampton-Newport News Community Services Board; Hampton (VA); On-site; USD 34,019 - 41,578; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Life Insurance

Flexible Spending Account (FSA)

Paid Time Off (PTO)

11 paid holidays

Participation in the Virginia Retirement System (VRS)

Job summary

The Hampton-Newport News Community Services Board seeks an Account Receivable Site Specialist to ensure accurate accounts receivable operations. This role is essential in maintaining financial integrity and involves timely billing communication with clients and insurance representatives.

Qualifications include two years of relevant experience in accounts receivable and proficiency in automated systems. The position offers benefits such as medical, dental, and retirement plan participation.

Qualifications

• Two years of experience in accounts receivable collections or healthcare.
• At least one year working in an automated computer-based system.

Responsibilities

• Ensure timely and accurate accounts receivable activity.
• Maintain complete client/third-party records.
• Communicate with clients and insurance representatives regarding billing.

Job description

Annual Salary: $37,799 Work Schedule: M-F, 8:00 a.m. - 5:00 p.m.

Who We Are

Since 1971, the Hampton-Newport News Community Services Board has provided the highest quality of behavioral health services to residents of the cities of Hampton and Newport News, Virginia, offering a comprehensive array of programs for both children and adults living with mental illness, developmental disabilities, and/or substance use disorders.

Role Summary

The Account Receivable Site Specialist supports the agency's financial integrity by ensuring timely, accurate accounts receivable activity within an automated accounting and financial management system. This position exists to strengthen collections, maintain complete client/third-party records, and serve as an informed first point of contact for billing questions.

Key responsibilities include obtaining, researching, and updating client and payer information; completing client account audits; verifying Medicaid, Medicare, and third-party insurance coverage; confirming employment and income status; reviewing daily schedules for co-payments and authorization status; and communicating clearly with clients, clinic staff, vendors, and insurance representatives regarding billing practices and fee structures.

Required Qualifications

• Two (2) years of experience in accounts receivable collections or the healthcare arena, including at least one (1) year working in an automated computer-based system.

A Typical Workday

Your day follows a consistent Monday-Friday rhythm (8:00 a.m.-5:00 p.m.), balancing focused desk work with regular, professional communication. You start by checking updates in the automated system and organizing items that need follow-up. As the day progresses, you coordinate with clinic teams to confirm visit-related billing details and respond to questions from clients and third parties with clear, respectful explanations. You’ll also spend time reviewing records for completeness and accuracy, documenting outcomes, and closing the loop on open items so accounts stay current and well-supported by reliable information.

Our Benefits

• Medical, Dental, and Vision coverage
• Life Insurance
• Flexible Spending Account (FSA)
• Paid Time Off (PTO)
• 11 paid holidays
• Participation in the Virginia Retirement System (VRS)

If you are detail-focused and service-minded, apply to be our next Account Receivable Site Specialist.

The selected candidate must successfully pass a criminal history fingerprint background investigation, DMV record check, Child Registry search, drug screening test, and employment reference checks.