Account Partner Director (Retail)

Salesforce; Chicago (IL); On-site; USD 183,000 - 244,000; Full time

Benefits offered by this job

Time off programs

Medical

Dental

Vision

Mental health support

Paid parental leave

Life and disability insurance

401(k)

Employee stock purchasing program

Job summary

Salesforce is seeking an Account Partner Director, Retail Professional Services to lead delivery and expansion of Salesforce Professional Services within a portfolio of retail accounts in the United States. You will leverage executive relationships and services sales acumen to ensure customers realize value from Salesforce investments.

You will partner with account teams and delivery leaders to design SOWs, roadmaps, and strategies that drive on-time, on-budget delivery and revenue growth across

Qualifications

• 10+ years in professional services, consulting, or services sales in retail.
• Proven track record managing and growing enterprise client relationships and exceeding revenue targets.
• Strong understanding of Salesforce platform capabilities and retail processes.
• Ability to develop and present complex services proposals to executives.
• Excellent communication, negotiation, and presentation skills.
• Experience in a matrixed environment across sales, delivery, and product teams.

Responsibilities

• Serve as the primary executive point of contact for Professional Services engagements across a defined portfolio of retail accounts, building trusted advisor relationships with C-suite and senior stakeholders.
• Drive the identification, qualification, and closure of Professional Services opportunities including implementation, advisory, and managed services.
• Collaborate with Account Executives, Solution Engineers, and Delivery teams to develop comprehensive services strategies aligned to customer business outcomes.
• Lead the development of Statements of Work (SOWs), project proposals, and services roadmaps tailored to retail industry needs.
• Partner with delivery leadership to ensure successful project execution, customer satisfaction, and on-time/on-budget delivery.
• Proactively identify expansion opportunities within existing accounts, driving growth in services revenue and deepening the Salesforce footprint.
• Represent the voice of the customer internally, advocating for resources, prioritization, and solutions that drive customer success.
• Maintain a strong understanding of retail industry trends, challenges, and Salesforce product capabilities to provide relevant, strategic guidance.
• Accurately forecast services pipeline and revenue within assigned territory.

Skills

Executive relationship management

Sales & services sales

Strategic advisory for retail

Forecasting & pipeline management

Job description

Role Overview

The Account Partner Director, Retail Professional Services is a senior client‑facing leader responsible for driving the successful delivery and expansion of Salesforce Professional Services engagements within a portfolio of retail industry accounts. This role combines deep industry expertise, executive relationship management, and services sales acumen to ensure customers achieve maximum value from their Salesforce investments.

Key Responsibilities

• Serve as the primary executive point of contact for Professional Services engagements across a defined portfolio of retail accounts, building trusted advisor relationships with C-suite and senior stakeholders


• Drive the identification, qualification, and closure of Professional Services opportunities including implementation, advisory, and managed services


• Collaborate with Account Executives, Solution Engineers, and Delivery teams to develop comprehensive services strategies aligned to customer business outcomes


• Lead the development of Statements of Work (SOWs), project proposals, and services roadmaps tailored to retail industry needs


• Partner with delivery leadership to ensure successful project execution, customer satisfaction, and on‑time/on‑budget delivery


• Proactively identify expansion opportunities within existing accounts, driving growth in services revenue and deepening the Salesforce footprint


• Represent the voice of the customer internally, advocating for resources, prioritization, and solutions that drive customer success


• Maintain a strong understanding of retail industry trends, challenges, and Salesforce product capabilities to provide relevant, strategic guidance


• Accurately forecast services pipeline and revenue within assigned territory

Required Qualifications

• 10+ years of experience in professional services, consulting, or services sales, with significant experience in the retail industry


• Proven track record of managing and growing enterprise client relationships and exceeding revenue targets


• Strong understanding of Salesforce platform capabilities and how they apply to retail business processes (Commerce, Marketing, Service, Data/AI)


• Demonstrated ability to develop and present complex services proposals to executive audiences


• Excellent communication, negotiation, and presentation skills


• Experience working in a matrixed environment, collaborating across sales, delivery, and product teams

Preferred Qualifications

• Salesforce certifications (e.g., Administrator, Sales Cloud, Service Cloud, or industry‑specific)


• Experience with agile delivery methodologies

Compensation & Benefits

The typical base salary range for this position is $182,715 - $244,465 annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

• time off programs


• medical


• dental


• vision


• mental health support


• paid parental leave


• life and disability insurance


• 401(k)


• employee stock purchasing program

More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment.

What does that mean exactly?

It means that at Salesforce, we believe in equality for all.

And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.

Know your rights: workplace discrimination is illegal.

Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.

This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.

It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.

Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.

The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience.

Certain roles may be eligible for incentive compensation, equity, and benefits.

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all. Ready to level‑up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Why Join Us

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.