Forward Deployed Consultant / Senior Consultant

100 Salesforce, Inc.; San Francisco (CA); On-site; USD 141,000 - 246,000; Full time

Benefits offered by this job

Time off programs

Medical

Dental

Vision

Mental health support

Paid parental leave

Life and disability insurance

401(k)

Employee stock purchasing program

Job summary

Salesforce in San Francisco is seeking a seasoned Product Manager to lead process automation for enterprise B2B SaaS solutions. You will own roadmaps, translate customer requirements into automated workflows using AI prompting and low/no-code tools, and drive end-to-end delivery.

You will collaborate with Engineering, Design, and Customer Success to deliver scalable blueprints, write PRDs and user stories, and guide Agile delivery while reducing manual work and increasing efficiency across

Qualifications

• 3-8+ years of experience in Product Management, Process Automation, Business Analysis, or Solutions Consulting.
• Experience building external-facing products in enterprise B2B SaaS environments.
• Strong understanding of business workflow mapping, process modeling, and process improvement methodologies.
• Proven experience translating business requirements into structured automated workflows or solutions.
• Hands-on technical experience with automation tools, workflow builders, AI prompting, or low/no-code platforms.
• Excellent spoken and written communication with ability to present complex ideas clearly to both technical and non-technical audiences.
• Proven ability to collaborate with virtual and global cross-functional teams including engineering, design, and customer success.
• Rigor and consistency in managing product backlogs and executing delivery.

Responsibilities

• Own the roadmap for process blueprints and automation solutions, balancing strategic direction with foundational execution needs.
• Own the feature lifecycle for specific components from discovery through launch and iteration.
• Identify operational inefficiencies, manual processes, and automation opportunities across customer and internal workflows.
• Partner with customer-facing team leaders to map and analyze customer requirements for new solutions.
• Build solution blueprints and workflow automations using current platform features.
• Work directly with AI agents and prompting tools to design automated, enterprise-grade solutions.
• Validate, test, and iterate blueprints for accuracy, consistency, and performance.
• Translate high-level goals and customer requirements into clear PRDs, user stories, and technical acceptance criteria.
• Manage the product backlog, prioritize sprints, and drive consistent delivery using Agile methodologies.
• Document solution architecture, demonstrations, and implementation guidelines.
• Conduct user interviews and quantitative analysis to deeply understand customer pain points and identify product opportunities.
• Act as the voice of the customer within the development process.
• Partner with Engineering and Design (UX/UI) to ensure technical feasibility and intuitive user experiences.
• Provide structured, detailed feedback to Product Managers regarding feature gaps and enhancements needed to support scalability.
• Support rollout and enablement of blueprint solutions across teams and customers.

Skills

Product Management

Process Automation

Business Analysis

Solutions Consulting

SaaS

Workflow Modeling

Process Improvement

Automation Tools

AI Prompting

Low/No-Code

Communication

Cross-Functional Collaboration

Tools

Prompt Design

Agent-Based Automation

Salesforce APIs

Job description

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Applications for this position will be accepted on an ongoing basis.

Responsibilities

• Roadmap & Solution Ownership Own the roadmap for process blueprints and automation solutions, balancing strategic direction with foundational execution needs Own the feature lifecycle for specific components from discovery through launch and iteration Identify operational inefficiencies, manual processes, and automation opportunities across customer and internal workflows


• Blueprint Design & Execution Partner with customer-facing team leaders to map and analyze customer requirements for new solutions Build solution blueprints and workflow automations using current platform features Work directly with AI agents and prompting tools to design automated, enterprise-grade solutions Validate, test, and iterate blueprints for accuracy, consistency, and performance


• Technical Specification & Delivery Translate high-level strategic goals and customer requirements into clear Product Requirement Documents (PRDs), user stories, and technical acceptance criteria Manage the product backlog, prioritize sprints, and drive consistent delivery using Agile methodologies Document solution architecture, demonstrations, and implementation guidelines


• Customer & Market Research Conduct user interviews and quantitative analysis to deeply understand customer pain points and identify product opportunities Act as the voice of the customer within the development process


• Cross-Functional Collaboration Partner with Engineering and Design (UX/UI) to ensure technical feasibility and intuitive user experiences Provide structured, detailed feedback to Product Managers regarding feature gaps and enhancements needed to support scalability Support rollout and enablement of blueprint solutions across teams and customers

Required Qualifications

• 3-8+ years of experience in Product Management, Process Automation, Business Analysis, or Solutions Consulting


• Experience building external-facing products in enterprise B2B SaaS environments


• Strong understanding of business workflow mapping, process modeling, and process improvement methodologies


• Proven experience translating business requirements into structured automated workflows or solutions


• Hands‑on technical experience with automation tools, workflow builders, AI prompting, or low/no-code platforms


• Excellent spoken and written communication with ability to present complex ideas clearly to both technical and non-technical audiences


• Proven ability to collaborate with virtual and global cross-functional teams including engineering, design, and customer success


• Rigor and consistency in managing product backlogs and executing delivery

Preferred Qualifications

• Experience in SaaS, AI automation, supply chain operations, contact center operations, or customer experience technology


• Experience with prompt design or agent-based automation solutions


• Familiarity with the Salesforce platform ecosystem (e.g., APIs, platform services)


• Experience with network effects and cold start strategies


• Familiarity with feature prioritization and product feedback processes


• Lean, Six Sigma, or related process improvement certification


• A related technical degree


• Experience within the Supply Chain or Financial Services sector highly preferred

Success Metrics

• Efficiency improvements and measurable reduction in manual work for customers


• Blueprint adoption, usage outcomes, and tangible business value delivered (e.g., cost savings)


• Quality and clarity of roadmap feedback influencing platform improvements


• Time-to-value and scalability of solution deployments


• Customer satisfaction and depth of engagement with deployed solutions

Benefits

• time off programs


• medical


• dental


• vision


• mental health support


• paid parental leave


• life and disability insurance


• 401(k)


• an employee stock purchasing program

Salary

The typical base salary range for this position is $117,200 - $223,900 annually.

In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $141,200 - $246,000 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Equality and Diversity

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

Additional Information

Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.