Account Operations Specialist II

Cox Enterprises; Dallas (TX); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Paid time off

Seven paid holidays per year

Bereavement leave

Voting time off

Jury duty leave

Military leave

Parental leave

Job summary

Cox Automotive is seeking an Account Operations Specialist II to serve as the primary liaison for auction vendors and clients. You will engage with clients to understand requirements, upsell CAI products and services, and coordinate with auction personnel to ensure timely completion of work.

You will review vehicle lineups, support reconditioning processes, educate clients on products, and coordinate safety and compliance across operations. This role is on-site in a Cox location with day shifts.

Qualifications

• High School Diploma or GED and 3 years’ experience in a related field.
• Or the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline;
• OR 5 years’ experience in a related field
• Safe drivers needed; valid driver’s license required.

Responsibilities

• Provide exceptional customer service and ensure client satisfaction.
• Review vehicles in sale lineup, locate missing vehicles, and coordinate readiness for sale.
• Perform basic client services like monitoring vehicle reconditioning and communicating with stakeholders.
• Educate clients on company products and services.
• Support senior peers in reviewing sales lineup and coordinating reconditioning services.
• Develop understanding of auction services concepts including condition reports and vehicle inspection.
• Basic knowledge of computers including Outlook and Excel.
• Adhere to safety procedures and participate in Safety Excellence activities.
• Perform other duties as assigned.

Skills

High school diploma/GED

3 years experience

Driver's license

Microsoft Office (Outlook, Excel)

Education

HS Diploma or GED

Any higher degree/certification

Tools

Microsoft Office

Job description

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Account Operations Specialist II

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Serves as account liaison coordinating and executing account SLA’s. Serves as a primary point of contact for auction vendors / clients. Engages with clients to understand requirements, upsell CAI products and services, and ensure the work agreed upon is completed to client expectations. Offer solutions and ensure the sales proceed in a manner that is mutually beneficial, for the client and for Cox. Coordinates with auction personnel and other stakeholders across all aspects of customer engagement.

• Provide exceptional customer service skills to ensure client satisfaction.
• Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready and parked on-spot on-time for sale.
• Perorms basic client services duties such as monitoring vehicle reconditioning processes, supporting client team, and communicating with stakeholders to ensure smooth auction operations.
• Educates on company products and services.
• With assistance from more senior peers and multiple auction departments, reviews sales lineup vehicles, recommending and coordinating reconditioning services, and conducting condition report and imaging audits to reduce the risk of policy loss and goodwill expenses
• Develops a foundational understanding of auction services concepts and methodologies including but not limited to condition report data and the vehicle inspection process.
• Basic knowledge of computers software including Microsoft Office applications including Outlook, Excel, and other internal business technology platforms.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
• Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform any other duties assigned

Qualifications:

Minimum:

• High School Diploma/GED and 3 years’ experience in a related field.

• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline;

• OR 5 years’ experience in a related field

• Safe drivers needed; valid driver’s license required.

Preferred:

• Prior experience vehicle reconditioning and or general auto body knowledge

• Self-starter with ability to work with minimal supervision

• Ability to handle multiple tasks simultaneously

• Excellent verbal and written skills preferred.

• Ability to operate vehicles with standard and automatic transmission is preferred.

Work Environment:

• Constant exposure to outdoor weather conditions. Moderate noise level. 85% outdoors / 15% indoors (admin duties)

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.