Account Operations Specialist I (Manheim)

Cox Enterprises; Riverside (CA); On-site; USD 42,000 - 66,000; Full time

Job summary

Cox Enterprises in Riverside, CA is seeking an Account Liaison to coordinate client engagements and drive auction operations. You will support vendors, upsell CAI products and ensure work is completed to client expectations.

Coordinate with auction personnel and other stakeholders to optimize service levels and outcomes. Ideal candidates bring a high school diploma, up to two years in related automotive fields, and strong verbal/written communication.

Qualifications

• High School Diploma/GED; up to 2 years of related experience; experience in automotive industry a plus.
• Team-based interpersonal skills; strong verbal and written communication.
• Must have valid Driver’s License and safe driving record; ability to operate vehicles with standard/automatic transmission.

Responsibilities

• Provide exceptional customer service to ensure client satisfaction.
• Review vehicles in sale lineup and coordinate readiness for sale.
• Support client teams and communicate with stakeholders to ensure smooth auction operations.
• Educate clients on company products and services.
• Review lineup with senior peers; coordinate reconditioning services and audits to manage risk.
• Develop understanding of auction services concepts and methodologies.
• Proficient with Microsoft Office applications (Outlook, Excel, etc.).
• Demonstrate safety by following all safety and health procedures.
• Perform any other duties assigned.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Safety awareness

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Job Description

Serves as account liaison coordinating and executing account SLA's. Serves as a primary point of contact for auction vendors / clients. Engages with clients to understand requirements, upsell CAI products and services, and ensure the work agreed upon is completed to client expectations. Offer solutions and ensure the sales proceed in a manner that is mutually beneficial, for the client and for Cox. Coordinates with auction personnel and other stakeholders across all aspects of customer engagement.

Responsibilities

• Provide exceptional customer service skills to ensure client satisfaction
• Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready and parked on-spot on-time for sale.
• Performs basic client services duties such as monitoring vehicle reconditioning processes, supporting client team, and communicating with stakeholders to ensure smooth auction operations.
• Educates on company products and services
• With assistance from more senior peers and multiple auction departments, reviews sales lineup vehicles, recommending and coordinating reconditioning services, and conducting condition report and imaging audits to reduce the risk of policy loss and goodwill expenses.
• Develops a foundational understanding of auction services concepts and methodologies including but not limited to condition report data and the vehicle inspection process.
• Basic knowledge of computers software including Microsoft Office applications including Outlook, Excel, and other internal business technology platforms
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform any other duties assigned

Qualifications

• High School Diploma/GED and up to 2 years’ experience in a related field with minimum of 1 year in automotive industry or related field
• Prior experience vehicle reconditioning and or general auto body knowledge is a plus
• Team-based interpersonal skills
• Excellent verbal and written skills
• Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements.
• Valid Driver’s License and safe driving record is required
• Ability to operate vehicles with standard and automatic transmission is preferred