Account Operations Specialist I (Manheim)

Cox Enterprises; Fontana (CA); Sur place; USD 42 000 - 56 000; Plein temps

Résumé du poste

Cox Enterprises is seeking an account liaison to coordinate and execute SLA commitments and serve as the primary contact for auction vendors and clients. You will engage with clients to understand requirements, upsell CAI products and services, and ensure work is completed to expectations.

Coordinates with auction personnel and other stakeholders across customer engagements. This role emphasizes strong customer service, vehicle lineup reviews, reconditioning support, and safety compliance, with

Qualifications

• High School Diploma or GED with up to 2 years of related experience.
• Experience in automotive industry is a plus.
• Valid driver’s license and safe driving record required.

Responsabilités

• Provide exceptional customer service to ensure client satisfaction.
• Review sale lineup vehicles and ensure on-time vehicle readiness.
• Support client teams and monitor reconditioning and communications.
• Educate clients on Cox products and services.
• Coordinate reconditioning and audit condition reports and imagery.
• Develop understanding of auction services concepts and procedures.
• Proficient with Microsoft Office, Outlook and Excel.
• Support safety initiatives and follow Health & Safety procedures.
• Perform other duties as assigned.

Connaissances

Customer service

Interpersonal skills

Verbal communication

Written communication

Teamwork

Formation

High School Diploma/GED

Outils

Microsoft Office

Outlook

Excel

Description du poste

Serves as account liaison coordinating and executing account SLA's. Serves as a primary point of contact for auction vendors / clients. Engages with clients to understand requirements, upsell CAI products and services, and ensure the work agreed upon is completed to client expectations. Offer solutions and ensure the sales proceed in a manner that is mutually beneficial, for the client and for Cox. Coordinates with auction personnel and other stakeholders across all aspects of customer engagement.

Responsibilities

• Provide exceptional customer service skills to ensure client satisfaction
• Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready and parked on-spot on-time for sale.
• Performs basic client services duties such as monitoring vehicle reconditioning processes, supporting client team, and communicating with stakeholders to ensure smooth auction operations.
• Educates on company products and services
• With assistance from more senior peers and multiple auction departments, reviews sales lineup vehicles, recommending and coordinating reconditioning services, and conducting condition report and imaging audits to reduce the risk of policy loss and goodwill expenses.
• Develops a foundational understanding of auction services concepts and methodologies including but not limited to condition report data and the vehicle inspection process.
• Basic knowledge of computers software including Microsoft Office applications including Outlook, Excel, and other internal business technology platforms
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform any other duties assigned

Qualifications

• High School Diploma/GED and up to 2 years’ experience in a related field with minimum of 1 year in automotive industry or related field
• Prior experience vehicle reconditioning and or general auto body knowledge is a plus
• Team-based interpersonal skills
• Excellent verbal and written skills
• Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements.
• Valid Driver’s License and safe driving record is required
• Ability to operate vehicles with standard and automatic transmission is preferred