Account Operations Specialist I (Manheim)

Cox Automotive; Riverside (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Cox Enterprises, Inc. is seeking an Account Liaison to coordinate and execute account SLAs, acting as the primary contact for auction vendors and clients.

You will engage with clients to understand requirements, upsell CAI products and services, and ensure the work agreed upon is completed to client expectations. You will collaborate with auction personnel and stakeholders across customer engagement, review vehicle lineups, locate missing vehicles, and coordinate reconditioning services to

Qualifications

• High School Diploma or GED required.
• Up to 2 years’ experience in a related field; automotive industry experience a plus.
• Excellent verbal and written communication skills.
• Valid driver’s license and safe driving record required.
• Ability to operate vehicles with standard/automatic transmission preferred.

Responsibilities

• Coordinate and execute account SLA's; serve as primary contact for auction vendors/clients.
• Engage with clients to understand requirements and upsell CAI products/services.
• Ensure work is completed to client expectations and support sales progress.
• Review vehicles in sale lineup; locate missing vehicles and ensure on-time readiness.
• Educate clients on company products and services and coordinate reconditioning needs.
• Maintain safety compliance and operate Microsoft Office tools for daily tasks.
• Perform other duties as assigned.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Driver's license

Education

High School Diploma/GED

Tools

Microsoft Office

Outlook

Excel

Job description

Job Description

Serves as account liaison coordinating and executing account SLA's. Serves as a primary point of contact for auction vendors / clients. Engages with clients to understand requirements, upsell CAI products and services, and ensure the work agreed upon is completed to client expectations. Offer solutions and ensure the sales proceed in a manner that is mutually beneficial, for the client and for Cox. Coordinates with auction personnel and other stakeholders across all aspects of customer engagement.

Responsibilities

• Provide exceptional customer service skills to ensure client satisfaction
• Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready and parked on-spot on-time for sale.
• Performs basic client services duties such as monitoring vehicle reconditioning processes, supporting client team, and communicating with stakeholders to ensure smooth auction operations.
• Educates on company products and services
• With assistance from more senior peers and multiple auction departments, reviews sales lineup vehicles, recommending and coordinating reconditioning services, and conducting condition report and imaging audits to reduce the risk of policy loss and goodwill expense.
• Develops a foundational understanding of auction services concepts and methodologies including but not limited to condition report data and the vehicle inspection process.
• Basic knowledge of computers software including Microsoft Office applications including Outlook, Excel, and other internal business technology platforms
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform any other duties assigned

Qualifications

• High School Diploma/GED and up to 2 years’ experience in a related field with minimum of 1 year in automotive industry or related field
• Prior experience vehicle reconditioning and or general auto body knowledge is a plus
• Team-based interpersonal skills
• Excellent verbal and written skills
• Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements.
• Valid Driver’s License and safe driving record is required
• Ability to operate vehicles with standard and automatic transmission is preferred