Account Operations Specialist I (Manheim)

Cox Enterprises; Fontana (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Cox Enterprises is seeking an account liaison to coordinate and execute account SLAs, serving as the primary contact for auction vendors and clients. The role focuses on understanding client requirements, upselling CAI products and services, and ensuring work is completed to mutual satisfaction.

Responsibilities include facilitating communication across auction personnel, coordinating reconditioning services, and educating clients on our products while maintaining safety standards and strong

Qualifications

• High School Diploma or GED with up to 2 years of related experience and at least 1 year in automotive is required.
• Vehicle reconditioning experience or auto body knowledge is a plus.
• Valid driver's license with a safe driving record is required.
• Ability to operate vehicles with standard and automatic transmission is preferred.

Responsibilities

• Provide exceptional customer service to ensure client satisfaction.
• Review vehicles in sale lineup, locate missing vehicles, and ensure vehicles are ready and parked on-site on-time for sale.
• Perform basic client services duties such as monitoring reconditioning processes and communicating with stakeholders to ensure smooth operations.
• Educate clients on company products and services.
• With senior staff and multiple departments, review sales lineup vehicles and coordinate reconditioning services, and conduct condition report audits to manage risks.
• Develop foundational understanding of auction services concepts and methodologies including condition report data and vehicle inspection processes.
• Basic knowledge of Microsoft Office applications including Outlook and Excel.

Skills

Teamwork

Communication

Valid Driver's License

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Serves as account liaison coordinating and executing account SLA's. Serves as a primary point of contact for auction vendors / clients. Engages with clients to understand requirements, upsell CAI products and services, and ensure the work agreed upon is completed to client expectations. Offer solutions and ensure the sales proceed in a manner that is mutually beneficial, for the client and for Cox. Coordinates with auction personnel and other stakeholders across all aspects of customer engagement.

Responsibilities

• Provide exceptional customer service skills to ensure client satisfaction
• Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready and parked on-spot on-time for sale.
• Performs basic client services duties such as monitoring vehicle reconditioning processes, supporting client team, and communicating with stakeholders to ensure smooth auction operations.
• Educates on company products and services
• With assistance from more senior peers and multiple auction departments, reviews sales lineup vehicles, recommending and coordinating reconditioning services, and conducting condition report and imaging audits to reduce the risk of policy loss and goodwill expenses.
• Develops a foundational understanding of auction services concepts and methodologies including but not limited to condition report data and the vehicle inspection process.
• Basic knowledge of computers software including Microsoft Office applications including Outlook, Excel, and other internal business technology platforms
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform any other duties assigned

Qualifications

• High School Diploma/GED and up to 2 years’ experience in a related field with minimum of 1 year in automotive industry or related field
• Prior experience vehicle reconditioning and or general auto body knowledge is a plus
• Team-based interpersonal skills
• Excellent verbal and written skills
• Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements.
• Valid Driver’s License and safe driving record is required
• Ability to operate vehicles with standard and automatic transmission is preferred