Account Operations Manager

Bishop & Company, Inc.; Honolulu (HI); On-site; USD 80,000 - 90,000; Full time

Job summary

Bishop & Co. is seeking an Account Operations Manager to drive proposal management, client growth strategies, and cross-functional project coordination for a growing technology and professional services organization.

You will collaborate with leadership, technical teams, and business development professionals to support strategic initiatives that impact company growth. This role demands strong organization, multi-tasking, and a focus on delivering high-quality, on-time proposals.

Qualifications

• 5+ years in proposal management or related fields.
• Experience managing complex proposals and competitive pursuits.
• Strong written and verbal communication with cross-functional collaboration.

Responsibilities

• Coordinate proposals and responses (RFPs, RFIs, etc.).
• Support business development, account growth, and client retention.
• Develop proposal schedules, timelines, and pursuit docs.
• Gather content from technical, finance, operations, and leadership teams.
• Track opportunities, pipeline activity, and key BD metrics.

Skills

Proposal management

Business development

Project coordination

Written & verbal communication

Stakeholder management

Microsoft 365

Tools

Microsoft 365 suite

Job description

We are seeking an Account Operations Manager to support business development initiatives, proposal management, client growth strategies, and cross-functional project coordination for a growing technology and professional services organization. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys managing multiple priorities, and wants to play a meaningful role in helping an organization win new business and strengthen client relationships. You'll work closely with leadership, technical teams, and business development professionals to support strategic initiatives that directly impact company growth.

What You'll Do

• Manage and coordinate proposal efforts, including RFPs, RFIs, and other competitive submissions
• Support business development initiatives, account growth strategies, and client retention efforts
• Develop and maintain proposal schedules, submission timelines, and pursuit documentation
• Coordinate with technical, finance, operations, and leadership teams to gather content and develop winning proposals
• Track opportunities, pipeline activity, key metrics, and business development reporting
• Prepare executive-level presentations, reports, and client-facing materials
• Maintain proposal libraries, templates, resumes, and supporting documentation
• Help improve internal processes and workflows to increase efficiency and effectiveness
• Support strategic planning and growth initiatives across multiple accounts and projects
• Ensure high-quality, on-time deliverables in a deadline-driven environment

What We're Looking For

• 5+ years of experience in proposal management, business development operations, account management support, project coordination, sales operations, or a related field
• Experience managing complex proposals and competitive pursuits
• Strong project management and organizational skills
• Exceptional attention to detail and ability to manage multiple priorities simultaneously
• Strong written and verbal communication skills
• Ability to build relationships and collaborate effectively across departments
• Experience working with Microsoft 365 applications, including Word, Excel, PowerPoint, Teams, and SharePoint
• Background supporting technology, consulting, engineering, government contracting, or professional services organizations is highly desirable
• Self-motivated, resourceful, and comfortable working in a fast-paced environment

Location: Downtown Honolulu, Hawaii

Schedule: Full-Time, On-Site

Compensation: $80,000-$90,000, commensurate with experience