ACCOUNT OPERATIONS COORDINATOR

Randstad USA; Houston (TX); On-site; USD 60,000 - 70,000; Full time

Job summary

Randstad USA in Houston is seeking an Account Operations Coordinator to join our control tower team. You will own day-to-day operational execution for key customer accounts, manage shipment lifecycles, optimize loads, and serve as the trusted point of contact when exceptions arise.

Responsibilities include supporting high-volume inquiries, reconciling orders with a TMS, scheduling dock times, and ensuring on-time invoicing to maintain SLAs across domestic shipments.

Qualifications

• 7 years of experience in logistics or related field.
• Experienced professional with proven ability to manage high-volume operations.
• Strong familiarity with transportation management systems (TMS) and dock scheduling.

Responsibilities

• Own the day-to-day operational execution for key customer accounts and manage shipment lifecycles.
• Optimize loads and consolidate shipments using data-driven decision-making.

Skills

logistics

Account Management

3PL account coordination

FTL, LTL, intermodal

TMS

Scheduling

Operations

Education

Associates

Job description

Role Overview Are you a logistics professional who thrives under pressure, excels at operational problem-solving, and knows how to keep freight moving seamlessly? We are recruiting an Account Operations Coordinator to join a dynamic control tower team. In this pivotal role, you will own the day-to-day operational execution for key customer accounts, managing shipment lifecycles, optimizing loads, and serving as the calm, dependable point of contact when exceptions arise.

What You’ll Do

• Account & Customer Ownership: Serve as the primary operational liaison, handling high-volume customer inquiries, managing expectations, and navigating escalations with clarity and composure.
• Load Optimization & Consolidation: Analyze load and shipment boards to make smart, data-driven consolidation decisions based on established decision trees.
• Shipment Lifecycle Management: Track and manage domestic ground freight (FTL, LTL, Intermodal) from initial booking all the way to final invoicing.
• System Reconciliation: Utilize Transportation Management Systems (TMS) and customer portals to schedule appointments, manage dock times, and keep records synchronized.
• Exception Management: Swiftly identify, summarize, and resolve shipping exceptions—distinguishing one-off issues from systemic trends to protect program SLAs.
• Clean Handovers: Execute structured shift end-of-day checklists to ensure open commitments and critical updates transfer seamlessly to the next team.

salary: $60,000 - $70,000 per year

shift: First

work hours: 8 AM - 4 PM

education: Associate

Responsibilities

Experience supporting a high-value or security-sensitive customer program with prescriptive SOPs and defined escalation paths.

• Experience working from a customer order platform or portal and reconciling it against an internal TMS.
• Familiarity with appointment scheduling and dock management tools.
• Understanding of cross-border documentation requirements and specialized handling.
• Comfort distinguishing a one-off exception from a systemic gap, and the judgment to route each to the right place.
• Detail-oriented with strong organizational ability across a high-volume request queue.

Skills

• logistics (5 years of experience is required)
• Account Management
• 3PL account coordination (5 years of experience is required)
• FTL, LTL, intermodal (5 years of experience is required)
• TMS (5 years of experience is required)
• Scheduling (5 years of experience is required)
• Operations

Qualifications

• Years of experience: 7 years
• Experience level: Experienced

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Experience

• Experienced
• 7 years

Education

• Associates