Account Manager with HR Consulting Firm

Hawthorne Lane; North Bethesda (MD); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Hawthorne Lane is seeking an Account Manager to work with a large, collaborative team focused on client needs. The role blends administrative and project tasks with outward client-facing management, offering growth as you work with clients at a strategic level.

You will support clients via proactive communication, manage complex accounts, and lead analysis calls and enrollment meetings. A Bachelor's degree is preferred, and a strong command of Microsoft Office, especially Excel, is expected.

Qualifications

• Experience in an external-facing role with clients, customers or stakeholders.
• Bachelor's degree is strongly preferred, but not required.
• Ability to compose formal business emails and presentations; polished communication.

Responsibilities

• Provides support to clients through proactive communication and virtual meetings.
• Assists in managing complex accounts and advising clients.
• Oversees analysis and strategy calls and enrollment meetings as needed.
• Effectively delegates assignments and works closely with the extended service team.
• Compiles, edits and finalizes slide decks, excel reports, data metrics to assist in client analysis and strategy.
• Be the point of contact to clients and act as their advisor and strategic arm within benefits.

Skills

Client communication

Attention to detail

Time management

Microsoft Office

Excel

Education

Bachelor's degree (preferred)

Tools

Microsoft Office

Excel

Database applications

Job description

As the Account Manager, you will work closely and collaboratively with a large and collaborative team that is focused on meeting clients' needs. This role offers blended administrative/project tasks and outward client-facing communication and management. This company has experienced tremendous growth and success over the past few years and continues to be recognized for their accomplishments. If you are interested in a career that utilizes your leadership skills and provides you the opportunity to work with clients at a strategic level, this could be the perfect job for you!

Key Responsibilities:

• Provides support to clients through proactive communication and virtual meetings.
• Assists in managing complex accounts and advising clients.
• Oversees analysis and strategy calls and enrollment meetings as needed.
• Effectively delegates assignments and works closely with the extended service team.
• Compiles, edits and finalizes slide decks, excel reports, data metrics to assist in client analysis and strategy.
• Be the point of contact to clients and act as their advisor and strategic arm within benefits.

Why You'll Love Working Here:

• Dynamic, forward-thinking office culture.
• A company that highlights the importance of trust and respect among all their employees.
• An opportunity to work with a fun team who are experts in their field.
• A blend of in-office and remote work; two days in-office.

What We're Looking For:

• Professional and polished. You possess at least a year of experience in an external facing role to clients, customers or stakeholders; you make a great impression, and you know how to compose formal business emails and presentations.
• Degreed. A Bachelor's degree is strongly preferred, but not required.
• Personable and attentive. You work well across a team, provide friendly, customer-service communication skills and enjoy taking on new initiatives.
• Focused. You have an eye for detail, manage your time well, and enjoy working in a fast-paced environment.
• Tech fanatic. You are strong across Microsoft Office products, with a genuine love for Excel. Experience with database applications is a plus.
• Dependable. You don't miss details or deadlines and are reliable across a team.

The salary listed reflects the anticipated compensation range for this position. Actual compensation will be determined based on relevant experience, qualifications, location, business considerations, and internal equity. Final offer amounts are determined at the employer's discretion.

Essential to Hawthorne Lane's success is our ability to attract talent from a range of backgrounds. Our network reflects the diverse community around us, and we believe in a workplace where everyone feels valued and empowered to succeed. Applicants will not be discriminated against on the basis of race, color, creed, religion, sex, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.