Account Manager, Western USA - Express Scripts – Hybrid

Middle East Development Co. Ltd; Glendale (CA); On-site; USD 75,000 - 125,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Tuition reimbursement

Paid time off (18 days)

Job summary

The Cigna Group is seeking an Account Management (Non-IC) Lead Associate to manage day-to-day client relationships, ensuring satisfaction and retention across a book of business. You will collaborate with account leaders and cross-functional teams to deliver superior service and implement initiatives that drive value.

The role emphasizes strong communication, analytical skills, and project leadership, with travel up to 20% and eligibility for an annual bonus plan.

Qualifications

• Bachelor’s degree or higher with 11+ years of experience.
• 5+ years relevant experience with Bachelor's or Master’s and 3-5 years relevant experience.
• Excellent PC skills including Microsoft Office and Internet experience.
• Excellent verbal and written communication and presentation skills.
• Strong analytical and problem solving skills.
• Strong focus on book of business client satisfaction and client retention results.
• Demonstrated ability managing projects using proven project management processes.
• Ability to travel overnight up to 20%.

Responsibilities

• Manage day-to-day client relationships with knowledge of client’s benefit plan and product offerings.
• Interact with clients, consultants and producers to provide preventative consultation, analysis and issue resolution.
• Process benefit changes, product upsells, new groups, terminations and escalated issues.
• Lead new group and product implementations with cross-functional collaboration to meet timelines and quality standards.
• Lead client-centric team meetings to review operational performance against expectations.
• Present monthly/quarterly performance metrics showing KPIs and upsell opportunities.

Skills

Client relationship management

Communication

Analytical thinking

Project management

Cross-functional collaboration

Microsoft Office

Travel readiness

Education

Bachelor’s degree + 11+ years experience

Master’s degree preferred

Tools

Microsoft Office

Job description

The job profile for this position is Account Management (Non-IC) Lead Associate, which is a Band 3 Senior Contributor Career Track Role.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions.

Our people make all the difference in our success.

• This job can be filled to align with a Cigna/Evernorth multifunction office location in the Western USA*

The Account Manager is responsible for ensuring clients and patients receive superior service. Key member of the core client account team is responsible for overall satisfaction and retention of assigned book of business. Manages the day-to-day client relationship. Accountable for core service delivery for clients working cross-functionally with all operational. The Account Manager proactively reviews performance metrics to promote client satisfaction, profitability, and retention. Utilizes technology, tools, processes and resources to anticipate and exceed clients needs and expectations. Collaborates with Account Directors on client activity, expectations, and service needs.

Essential Functions

• Manages day to day client relationships through comprehensive knowledge of client’s benefit plan and product offerings.
• Daily interaction with clients, consultants and producers providing preventative consultation, analysis and issue resolution associated with core services.
• Responsible for timely and accurate management and execution of all client benefit requests, including benefit changes, product upsells, new groups, terminations and escalated issues.
• Accountable for new group and specific product implementations; including establishing and leading internal meetings to ensure collaboration and attention to detail throughout the process in order to meet expected timelines and quality standards.
• Lead client centric team meetings to review operational performance against client’s expectations and needs.
• Presentation of operational performance metrics to clients on a monthly and/or quarterly basis to show specific performance measures in comparison with the book of business to promote client satisfaction, client retention and upsell opportunities.

Qualifications

• Bachelor’s degree in related field or 11+ years of experience.
• 5+ years relevant experience with Bachelor’s Degree or Master’s degree and 3-5 years of relevant experience.
• Excellent PC skills including Microsoft Office and Internet experience.
• Excellent verbal and written communication and presentation skills.
• Strong analytical and problem solving skills.
• Strong focus on book of business client satisfaction and client retention results.
• Demonstrated ability managing projects, utilizing proven project management processes.
• Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency.
• Ability to travel overnight up to 20%.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 75,200 - 125,300 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.