Account Manager - Virtual Assistant

Infinity Business Solutions; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a proactive Virtual Account Manager to oversee a dynamic team of Virtual Assistants. This remote role offers the chance to lead a collaborative team while ensuring exceptional client service and operational efficiency. With a focus on communication and organization, you'll manage client accounts, provide administrative support, and implement quality assurance processes. Join a supportive environment that values professional growth, where your leadership can make a significant impact. If you're ready to take on new challenges and thrive in a night shift role, this opportunity is perfect for you.

Benefits

Work from Home

Flexible Schedule

Professional Growth Opportunities

Performance-Based Incentives

Qualifications

• 3+ years in administrative support or account management roles.
• Experience managing remote teams and client relationships.

Responsibilities

• Supervise a team of Virtual Assistants ensuring high-quality deliverables.
• Act as the main point of contact for clients and manage relationships.

Skills

Administrative Support

Team Management

Client Account Management

Communication Skills

Organizational Skills

Problem-Solving

Education

Bachelor's Degree

Tools

Google Workspace

Microsoft Office

Zoho

Trello

Clockify

Job description

Job Location: Work from Home

Job Type: Full Time - Night Shift

Start Date: Immediate

Work Hours: 7:30 PM to 4:30 AM

About us: Established in 2009, Infinity Business Solutions (IBS) has been providing world-class Virtual Staffing Solutions for over 16 years. We are a company with a strong focus on customer satisfaction. We work in an efficient and cost-effective fashion to provide the highest quality services with absolute accuracy and measuring up to the highest industry standards. Our clients include small business, corporate business houses as well as NGOs. Making the best use of our intellectual capital and customer-handling experience, we provide high-end processes and results to businesses across the globe.

Company Culture:

At Infinity Business Solutions, we foster a collaborative and inclusive work environment. We value continuous learning, innovation, and a commitment to delivering exceptional results for our clients.

Job Overview:

We are seeking a highly organized and proactive Virtual - Account Manager to oversee a team of 2-3 Virtual Assistants (VAs) and provide administrative and operational support. The ideal candidate will act as the primary liaison between the client(s) and the VA team, ensuring smooth project execution, clear communication, and high-quality deliverables.

Key Responsibilities:

Team Management:

• Supervise and lead a team of 2-3 Virtual Assistants, ensuring they meet deadlines and deliver exceptional work.
• Assign tasks and monitor the team's workload to optimize efficiency.
• Provide guidance, training, and performance feedback to the team.
• Resolve any conflicts or issues within the team promptly and professionally.

Client Account Management:

• Act as the main point of contact for clients, ensuring their needs and expectations are met.
• Manage client relationships by maintaining regular communication and providing updates on project progress.
• Anticipate client needs and proactively propose solutions or improvements.

Administrative Support:

• Oversee day-to-day administrative tasks such as calendar management, email correspondence, and data entry.
• Ensure that all processes and workflows are documented, efficient, and followed by the team.
• Handle invoicing, budget tracking, and reporting as required.

Operational Coordination:

• Track project timelines and milestones, ensuring the team adheres to deadlines.
• Collaborate with clients and team members to clarify goals and expectations.
• Troubleshoot operational challenges and implement strategies for improvement.

Quality Assurance:

• Review team outputs for accuracy, consistency, and adherence to client requirements.
• Implement quality control processes and ensure team alignment with organizational standards.

Required Skills and Qualifications:

Experience:

• Proven experience in administrative support or account management roles (3+ years preferred).
• Experience managing and leading remote teams.

Technical Skills:

• Proficient in tools such as Google Workspace, Microsoft Office, Zoho, Trello, Clockify, or other project management tools.
• Familiarity with CRM platforms is a plus.

Soft Skills:

• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize, and manage time effectively.
• Problem-solving mindset with a proactive approach to challenges.

Preferred Qualifications:

• Prior experience in a remote work environment.
• Knowledge of task automation tools or processes.
• Background in customer service or client-facing roles.
• Available to work in Night shift.

Why Join Us?

• Work remotely with a flexible schedule.
• Collaborate with a supportive and dynamic team.
• Opportunity for professional growth and leadership development.
• Competitive salary and performance-based incentives.

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Work from home

Schedule:

• Night shift

Application Question(s):

• Are you available to join us immediately?

Education:

• Bachelor's (Required)

Experience:

• total work: 1 year (Required)

Language:

• English (Required)

Shift availability:

• Night Shift (Required)

Work Location: Remote