Account Manager - Transportation Graphics

The Vomela Companies; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

401k

Life Insurance

Paid Time Off

Short Term & Long-Term Disability

Training & Development

Wellness Resources

Job summary

The Vomela Companies is seeking an Account Manager to safeguard adoption, retention, and growth for a portfolio of medium and small value accounts. You will manage ongoing client relationships, proactively address challenges, and drive engagement to maximize satisfaction with Vomela’s printing solutions.

Join a team that collaborates with sales, marketing, and operations across markets to deliver value, provide education on products, and identify opportunities for upselling while maintaining

Qualifications

• Bachelor's degree in Business, Marketing, or Communications or equivalent.
• 3+ years in customer success, account management, or client relations.
• Experience in printing or manufacturing is a plus.
• Strong communication and problem-solving skills; ability to build trust.
• Proficient with CRM platforms (SFDC, HubSpot) and related tools.

Responsibilities

• Manage ongoing relationships, drive adoption, retention, and growth.
• Act as trusted advisor to maximize client satisfaction.
• Monitor health indicators and implement retention strategies.
• Collaborate with sales, marketing, and operations for client success.
• Identify upsell/cross-sell opportunities and develop growth plans.

Skills

Account management

Customer success

CRM proficiency

Communication

Interpersonal skills

Stakeholder management

Education

Bachelor's degree

Tools

SFDC

HubSpot

Job description

At Vomela our greatest asset is our people. As a full-service visual communications company, we are looking for creative and intellectual thinkers that work with our customers to create compelling brand solutions and foster meaningful connections. And while you're focused on creating big things for global and local brands, we will help you build a career you can be passionate about.

Location: Remote in the US with 5% travel

Pay Range: $55,000 - 75,000 USD/annually

Job Summary

The Account Manager (AM) will play a critical role in ensuring account adoption, retention, and growth for medium and small value accounts. This individual will be responsible for managing ongoing customer relationships, proactively addressing challenges, and driving engagement to maximize client satisfaction. By acting as a trusted advisor, the AM will help customers achieve success with Vomela’s products and services, fostering long‑term partnerships.

What You’ll Bring...

• Serve as the primary point of contact for medium and small-value accounts, ensuring they receive personalized attention and support.
• Proactively engage with clients to ensure successful adoption and utilization of Vomela’s solutions.
• Own customer lifecycle management, providing strategic guidance along the way.
• Monitor customer health indicators, flagging potential risks and implementing retention strategies.
• Manage relationships with key stakeholders to understand their goals, challenges, and preferences.

Hunt for New Opportunities

• Continuously analyze accounts for new business opportunities, leveraging industry insights and customer feedback.
• Identify potential referrals and partnerships to acquire new customers, growing your portfolio, and/or expand within existing accounts.
• Work alongside sales reps across end‑markets to develop strategic growth plans for key clients.

Customer Success & Support

• Conduct regular check‑ins and performance reviews to ensure customers are maximizing the value of our printing solutions.
• Provide training, troubleshooting, and education on Vomela’s products and services.
• Identify opportunities for upselling and cross‑selling to enhance customer engagement and revenue.
• Act as a customer advocate, ensuring their feedback and needs are effectively communicated to internal teams, including operations

Strategic Collaboration & Growth

• Work closely with sales, marketing, and operation teams to align on client strategies and timelines, and to deliver seamless experiences.
• Assist in developing targeted engagement initiatives, including educational content, workshops, and webinars.
• Track, measure, and report on customer success metrics, identifying areas for improvement.
• Contribute to the refinement of customer success processes and best practices.

What You’ll Bring...

• Bachelor's degree in Business, Marketing, or Communications; or equivalent
• 3+ years of experience in customer success, account management, or client relations, ideally in the printing or manufacturing industry
• Strong understanding of large-format printing, custom graphics, and production workflows (a plus)
• Exceptional communication, interpersonal, and problem‑solving skills
• Ability to build trust, drive engagement, and manage multiple accounts effectively
• Proficiency in CRM platforms (e.g. SFDC, Hubspot) and customer success management tools
• Passion for customer satisfaction, with a proactive and solutions‑oriented approach

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Short Term & Long‑Term Disability
• Training & Development
• Wellness Resources